Jura Capresso Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


My Jura 5 was only pouring coffee from one spout, the other was blocked. I fixed it by removing the cover from the spout (see photo) it clips off with pressure applied to the sides on the dimpled part, then removing the brown reservoir inside after disconnecting the brown tube. Right enough, one side of the reservoir was full of coffee residue. I cleaned this with hot water and a tooth brush before re-assembling it all. The machine now pours perfectly from both spouts.
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Jura Capresso... | Answered on Apr 14, 2019


Try using warm water in the watertank, important that the water is not too hot, it can cause leakage in the o-rings in the fluidsytem.
Repeat the procedure a few times, if nothing helps, turn off the machine and wait 1 hour and try again.

If you can`t get around this message, then the flowmeter needs to be changed.

Jura Capresso... | Answered on Apr 10, 2019


Open the tap with frother spout off. This happened to mine and I took the frother tip off and opened tap with tip off. Water filled and I closed tap...Machine returned "Ready". I heated water in microwave for three minutes- placed frother tip in hot water and all kinds of gunk came out. Lesson learned- Do a thorough cleaning of frother by immersing it in very hot water at least once monthly- even if you don't use it

Jura Capresso... | Answered on Apr 10, 2019


Remove the tray at the front of the machine. Look inside and you will see a rubber flap which separates the right and left side of the machine. Gently lift this to the right and look inside to the left (a small mirror like from a womans compact and a flashlight will help you see in there.) You will find a small circular screen (about the size of a half dollar.)  You need to wipe ALL the coffee grinds off of this screen. That should fix the problem. If you use dark beans, you are probably grinding them to fine and some of the oily residue is sticking to this screen. Try grinding the dark beans more coarsely. Only change the grinder WHEN IT IS GRINDING by adjusting the litlle knob in the box where you place the beans. If the problem started just after changing the filter you may have air in the water line and it needs to be flushed. Try running the tea portion hot water until it clears. These suggestions were given to me by Capresso and actually worked for my machine. Good luck. Gary

Jura Capresso... | Answered on Jan 17, 2019


Hi all, I have the exactly same problem on my Gaggenau CM470 however the drip tray is clean and the contacts in the back is also 100% clean.. I wonder if its possible to disable the sensor/switch on a CM470 ?

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Jura Capresso... | Answered on Nov 23, 2018


check to see if the grinder is jammed. Most likely, there was something that's gotten caught in it, and jammed the mechanism.

Jura Capresso... | Answered on Nov 16, 2018


I just called Jura support and they talked me through this SIMPLE solution and it worked right away. Change the grind setting *while the grinder is a spinning*. If you don’t do it while its spinning nothing will happen.

Don’t hesitate to call Jura - their support team is very good.

800 220 5701

Jura Capresso... | Answered on Nov 10, 2018


The solution was referenced in one of the earlier postings but I wanted to clarify in case people are misunderstanding. The two metal contacts at the back of the machine insert into the wall of the machine and tell the coffee maker that the tray is inserted. Sometimes the big, flat, readily visible portion of these contacts get dirty and I think people are focusing on this portion of the contacts. However, the metal contacts also bend down into the tray where they can detect water (basically if there is enough water or material to conduct between the two contacts then the machine tells you to empty the try). This is the portion where you need to focus on cleaning, down in the tray, between the narrow plastic valley at the back of the tray. It will require Q-tips or something to really push down into the tray to clean away from the contacts. I did not have water in the tray but had enough moist old coffee grounds that it was causing the issue. I cleaned this area with water, a toothbrush and Q-tips and ensured it was very clean and dry. I have not seen the issue again in months (my coffee maker is three years old, gets used daily and we keep it relatively clean, but this is the first time we've gotten this error).

Jura Capresso... | Answered on Oct 23, 2018


try this:clean with brus two metal contact on drip tray

Jura Capresso... | Answered on Jul 06, 2018


https://www.betavalve.com/Product-Detail?prodref=U35D&category=144

Jura Capresso... | Answered on May 31, 2018


If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)

Jura Capresso... | Answered on Apr 12, 2018


Hi Error 4 is the following fault :STEAM: Temperature sensor notify “value above tolerance” I think only a trained engineer could fix this unfortunately. Hope it helps though. Alison

Jura Capresso... | Answered on Apr 01, 2018


Coffee Maker manufacturers rarely sell individual parts for the machine aside from filters and whatnot. I recommend replacing it.

Jura Capresso... | Answered on Mar 21, 2018

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