Jura Capresso Logo

Jura Capresso Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 98 Products
  • 1K Answers
  • 229K Views

At the time of set up, Jura instructions ask activating the use of Filter cartridges. This eliminates reminders for descaling.
Solution:
Throw away the filter cartridges that are expensive, ineffective & block descaling reminders.
Descale the machine every three months using manual descaling method. See link for instructions. Services Unlimited Inc Parts Guru Since 1988

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Jura Capresso... | Answered on Oct 23, 2016


The passage of water is not passing through coffee grounds. The coffee powder is dumped dry & water is bypassing the brew group and draining into the tray.
Causes:
1- Machine was not descaled. or descaled with automatic method only, as suggested by Jura.

2- There is accumulation of Calcium in the hydraulic system, generating back pressure. This reduces the pump pressure and water cannot force its way through coffee grounds.
3- Stop using filter cartridges. Turn the reminders off.

Solution:
Descale machine manually every three months. See link. Services Unlimited Inc Parts Guru Since 1988

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Jura Capresso... | Answered on Oct 23, 2016


Error 5 is pointing to heating problem. Here are the parts that may be malfunctioning:
1- Thermal sensor not registering heating. Replace it.
2- Heater not heating up. Check continuity on heating element. If there is no continuity, (This is rare). Replace heater (Thermo block).
The problem can be linked to:
1- Missed descaling of machine for extended period.
2- Use of automatic descaling method suggested by Jura. Descale the machine every three months using Manual descaling method.. Services Unlimited Inc Parts Guru Since 1988

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Jura Capresso... | Answered on Oct 23, 2016


All Jura machines in the series C, E, F, J, S & Z models have the same problem. The Jura recommended maintenance is insufficient or erroneous:
1- When new machine is set up, the owners click OK for use of Filter cartridges. This helps only to display reminders for replacing the filter.
2- The instruction also advises, regular use of Filters, eliminates descaling the machine. That is not accurate. Reminders for descaling are delayed or eliminated. This allows accumulation of Calcium deposits in the entire hydraulic and coffee system.
3- Cleaning tables recommended & sold by Jura do not remove Calcium deposits in the coffee/water passages. The automatic descaling method recommended by Jura also leaves the coffee side of the machine unclean. The error message in your machine is due to Calcium deposits in the Brew group, coffee outlet & the faucet dispensing coffee in the cup. I suggest all Jura machine owners should manually descale machine. Manually descaling includes use of 6 to 10 rinse cycles with descaling solution in the water tank. The error message "Clean Machine" is accurate & pointing to descaling the Brew group, coffee outlet tube and coffee dispensing faucet by using rinse cycles.

After the rinse cycles are complete, refill Descaling solution & continue descaling the rest of the machine using hot water dispensing function, until the tank is empty. Finally, give a final flushing of machine to flush out remaining descaling solution inside the machine.
Services Unlimited Inc Parts Guru Since 1988

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Jura Capresso... | Answered on Oct 23, 2016


Fortunately the problem you describe is not model specific. All Jura machines in the series C, E, F, J, S & Z models have the same problem. The Jura recommended maintenance is insufficient or erroneous. Here is how it occurs:
1- When new machine is set up, the instructions advice the owner to set up OK for use of Filter cartridges. This set helps only to display reminders for replacing the filter.
2- The initial set up instruction also advises that with regular use of Filter, descaling the machine will not be needed. That is really not accurate. Consequently, the reminders for descaling are delayed for over one year or more. This causes serious consequence with accumulation of Calcium deposits in the entire hydraulic and coffee system.
3- Use of Filters alone does not prevent Calcium deposits. Cleaning tables recommended & sold by Jura do not remove Calcium deposits in the coffee/water passages. The automatic descaling method recommended by Jura leaves the coffee side of the machine unclean. The error message in your machine is due to Calcium deposits in the Brew group, coffee outlet & the faucet dispensing coffee in the cup. I suggest all Jura machine owners should manually descale machine. Manually descaling includes use of 6 to 10 rinse cycles with descaling solution in the water tank. The error message "Clean Machine" is accurate. This error message is pointing to descale the Brew group, coffee outlet tube and coffee dispensing faucet by using rinse cycles.

After the rinse cycles are complete, refill Descaling solution in the water tank & continue descaling the rest of the machine by using hot water dispensing function, ½ cup at a time until the tank is empty. Finally, give a final flushing of machine to flush out remaining descaling solution inside the machine.
Services Unlimited Inc Parts Guru Since 1988

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Jura Capresso... | Answered on Oct 23, 2016


Run a decalcify cycle, your system sounds clogged

Jura Capresso... | Answered on Oct 13, 2016


Open the drawer and take out the box for the grounds. Run a rinse cycle and it should now go back into place.

Jura Capresso... | Answered on Sep 08, 2016


Do you seem to end up with more water in the tray now then you did before this problem started? Does your coffee seem weaker then before? If so I have some ideas for you.
Mike

Jura Capresso... | Answered on Sep 04, 2016


I am experiencing the same problem, so any assistance welcome..

Jura Capresso... | Answered on Aug 13, 2016


Got it! It took me two months and the parts diagram to figure it out.
http://www.jura-parts.com/v/vspfiles/diagrams/Jura%20Impressa%20ENA%203,%20ENA%205%20Diagram.pdf

Use a water-flosser... I used like 8 full water tanks and DONE.

The simpler way would be to try to point up the water-flosser through each of the four holes of each spout... It will be a mess but it should work.

The other way:
1.- Take the grey plastic panel out from the front dispenser. Use a small flat screw-driver, start from the top, there are 2 clips, and then 2 other clips on the bottom.

ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-0.jpg ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-2.jpg 2.- You will see the dispenser "inside", a two black tubes with the spouts at the end and an air intake (I guess) on top. Take out the air intake, that will let you have access into the tubes with the water-flosser.


ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-5.jpg
ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-9.jpg 3.- Take your time "flossing" your dispenser, as I said it took me like 8 water tanks... a lot of coffee residual got accumulated (to my surprise).


ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-14.jpg 4.- Voila!

ena-3-troubleshooting-right-now-appears-nddfxdzj3csnr0xni24gr4jm-4-20.jpg

Jura Capresso... | Answered on Aug 04, 2016


small black rectangular float is stuck in the water tanks . take off tank and empty. then shake you will see it on the side wall (machine side) if it does not rise when water is filled the machine still thinks its empty

Jura Capresso... | Answered on Jun 28, 2016


First of all the solution IS NOT in the manual. Second of all, you shouldn't go taking the grinder apart. It is soooooooo simple. You just have to rotate the black part where the long **** is counter clockwise until it's at about 2 o'clock. The blade slips right off. I saw a post about someone sending it in for repair for this same problem. It must be a lie because this is not a problem that needs a repair solution. It is a very simple fix. No tools no springs popping out at you, no nothing. Again, Just hold onto the black part with the ****. It moves. Turn it counterclockwise to about 2 o'clock. The blade slips off.

Jura Capresso... | Answered on Jun 21, 2016


There are severial videos on uTube that show how to resolve problems. I have included a link that will probably help you.

How to Fix Jura Z5 Z6 and Z7 Jura Z5 Z6 Z7 Disassembly Instructions

Jura Capresso... | Answered on Jun 16, 2016


Hi Lflaher
If you can't see any screws then the machine uses snap fasteners.
Until you see one of the clips & their spacing it's hard to figure out.
Use a thin clean paint scraper or credit card type tool to lift & pry one of the plastic panels until you see or feel or hear the plastic clip pop. After the first one the task becomes easier.
Take photos as you go for use on re assembly.

Check YouTube for same brand

The stuff we go through for a good coffee....
Good Luck

Jura Capresso... | Answered on Jun 09, 2016


RB5193 wrote: If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch.

finally found it - look inside the large opening where the entire tray part fits - all the way up front - just inside the opening, not in the back where the contacts fit, but way in front - there resides the white micro switch - loosen it up and voila! It works (after 4 hours of hunting, scraping, filing etc - it works like a charm - photo attached, I hope. Thank you RB5193!

a4b2b552-6a5f-424b-a151-bc7786112477.jpeg

Jura Capresso... | Answered on Mar 27, 2016

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Jura Capresso Experts

The Knight
The Knight

Level 3 Expert

76036 Answers

markybean

Level 1 Expert

40 Answers

Tom Chichester

Level 3 Expert

51372 Answers

Are you a Jura Capresso Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...