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Hello Risas,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

Polycom... | Answered on Nov 21, 2016


I went to Admn Setup to reboot the system from Please Wait.... & it doesn't work!! Best Solution posted on Sep 19, 2008 2%20stars.png
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Just had this problem with the 'please wait' - go into the admin setup and select Reboot Phone - it then works!

Polycom... | Answered on Nov 21, 2016


RTFM!!!
section 8, page 4

System -> Diagnostics -> Reset system
you will need serial number for this

good luck.

Polycom (VSX... | Answered on Nov 21, 2016


You need a meter to test the voltage else check the manual or normally it is written on the transformer about power,voltage and current.Hope this helps.

Polycom... | Answered on Nov 21, 2016


Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.

Polycom... | Answered on Nov 14, 2016

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