I have a polycom soundpoint
There may be two different conditions potentially causing this issue.
If type 1, a.k.a. "normal" Caller ID is turned on through
the local phone service, the name and phone number of the person
calling will be displayed on the SoundPoint Pro's LCD when the phone
rings; or, if you are on the phone and a call comes in on another line
which is not in use.
For the SoundPoint Pro phones to understand the signal from the
carrier, the Caller ID signal should be on the second ring. If your
local phone service sends the Caller ID information on the first ring
the SoundPoint Pro may not receive it and will not display the
Check with your phone company to verify on which ring their signal is being sent.
This is the second.
The SoundPoint Pro phones may display no caller ID or display all
Zeros for the caller ID or only display one number all of the time.
These symptoms are all caused by the same issue, the inability of the
software to overwrite the call history which has become full. This does
not occur in all phones and replacing the phone does not always resolve the issue.
SoundPoint Pro SE-220 and SE-225 have a feature to clear call history.
Incoming or outgoing call history can be cleared by pressing Select then arrowing down to INCOMING CALLS or OUTGOING CALLS then press Select > Clear Call History.
Clearing the Call History should restore the normal function of the Caller ID Display.
on Aug 12, 2011