20 Most Recent Polycom SoundPoint Pro SE-225 Corded Phone Questions & Answers


There may be two different conditions potentially causing this issue.

If type 1, a.k.a. "normal" Caller ID is turned on through the local phone service, the name and phone number of the person calling will be displayed on the SoundPoint Pro's LCD when the phone rings; or, if you are on the phone and a call comes in on another line which is not in use. For the SoundPoint Pro phones to understand the signal from the carrier, the Caller ID signal should be on the second ring. If your local phone service sends the Caller ID information on the first ring the SoundPoint Pro may not receive it and will not display the information.

Check with your phone company to verify on which ring their signal is being sent.

This is the second.

The SoundPoint Pro phones may display no caller ID or display all Zeros for the caller ID or only display one number all of the time. These symptoms are all caused by the same issue, the inability of the software to overwrite the call history which has become full. This does not occur in all phones and replacing the phone does not always resolve the issue. Work Around: SoundPoint Pro SE-220 and SE-225 have a feature to clear call history. Incoming or outgoing call history can be cleared by pressing Select then arrowing down to INCOMING CALLS or OUTGOING CALLS then press Select > Clear Call History. Clearing the Call History should restore the normal function of the Caller ID Display.

Polycom... | Answered on Aug 12, 2011


The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

Polycom... | Answered on Dec 10, 2008

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