20 Most Recent Polycom SoundPoint IP 501 IP Phone Questions & Answers


The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.

Polycom... | Answered on Jun 29, 2017


Double check the sntp setting on the others As see they are using the same server.

Polycom... | Answered on Mar 09, 2015


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Polycom... | Answered on Jul 14, 2014


You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

Polycom... | Answered on Feb 20, 2014


Default Polycom password is 456

Polycom... | Answered on Oct 21, 2013


Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...

Polycom... | Answered on Oct 21, 2013


You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

Polycom... | Answered on Aug 09, 2013


u have the cable plugged in backwards
check it

Polycom... | Answered on Nov 27, 2012


If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.

Polycom... | Answered on Nov 27, 2012


I would not recommend that. The keyboard circuit board is fragile to someone taking it apart for the first time.

Polycom... | Answered on Nov 27, 2012


there is a setting in the config files i beleive you can also go into the ip addrss of the phone and set it to auto answer or something

Polycom... | Answered on Jan 09, 2011


can you check either the display or the option itself if you have the Forward button? It might be there..

Polycom... | Answered on Jun 23, 2010


need to buy one soft keys station and that will connect to your master's.

Polycom... | Answered on Mar 30, 2010


Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

Polycom... | Answered on Mar 14, 2010


Voicemail is server reliant; the phone has nothing to do with it. You will need to contact your service provider or phone administrator to obtain or reset your voicemail PIN code.

Polycom... | Answered on Mar 14, 2010

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