Polycom IP - Recent Questions, Troubleshooting & Support
I have a polycom 501
Best to contact your phone system provider, to determine if it is or if it still under warranty.These types of items are generally not user serviceable.
12/15/2017 6:55:50 PM •
Polycom...
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Answered
on Dec 15, 2017
Purchased refurbished phones and they do not have
The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.
6/29/2017 6:20:09 PM •
Polycom...
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Answered
on Jun 29, 2017
What is the default password for Polycom
Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".
To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
11/14/2016 9:51:10 AM •
Polycom...
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Answered
on Nov 14, 2016
Polycom Soundpoint IP 501 - URL call is disabled
This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.
If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.
If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.
7/14/2014 10:17:11 PM •
Polycom...
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Answered
on Jul 14, 2014
How do I set up Voicemail for my office?
Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?
PLANTRONICS Headphone won't work with IP 501 sip, polycome phone
Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.
3/27/2014 1:34:53 PM •
Polycom...
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Answered
on Mar 27, 2014
I have a problem regarding
You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.
2/20/2014 9:09:48 AM •
Polycom...
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Answered
on Feb 20, 2014
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