Polycom Recent Questions, Troubleshooting Help & Support

Pls can you ellaborate more on the problem...

The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?

You need to go into the audio settings via
Admin Settings
Audio Settings
and make sure Enable Polycom Microphone is checked off.
Reboot and see if your microphone is recognized.

Can you use a polycom vsx aptz-2p camera with an hdx 8000

Try changing the wire. Must be the 30 foot cable not the 10 foot which is specifically the daisy chain ... The former 30 foot is the specific cable from codec to mic. If changing this fails and you tested the mic, then your unit is either suffering corrupted software or the mic hardware is damaged. David

Your VSX 6000 does not support Multipoint. YOu will have to move up to the VSX 7000 or 8000. The VSX 7000 supports MP and the VSX 8000 supports 6 site mp if you have that option installed. DAVID

Try using the S-Video output and then try using the VGA output from the VSX 6000 unit. The unit can be fixed to output from either as the first monitor output (you may have the dual monitor option enabled). If this does not work the resolution of the TV might be HD, the output of your VSX 6000 is Standard Definition. You will need a monitor that accepts standard definition. If this does not work, I would reboot your VSX 6000 and try again. David

Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?