All of a sudden, every time i try to print or copy the printer jams the paper as it is intaking it but i dont see anything strange in the paper tray area. what can i do?
Hi ,
Follow the steps below -
1. check the media / paper compatibility. It sould be as per hp :
Paper tray capacity
Type
Weight
Capacity Input tray
Capacity Output tray
Plain paper
60 to 90 gsm (16 to 24 lb)
150
50 (20 lb paper)
Legal paper
75 to 90 gsm (20 to 24 lb)
150
50 (20 lb paper)
Cards
200 gsm (110 lb index max
30
30
Envelopes
75 to 90 gsm (20 to 24 lb)
20
10
Transparency film
N/A
25
25 or fewer
Labels
N/A
30
30
4 x 6 inch (10 x 279 mm) Photo paper
236 gsm (145 lb)
30
30
8.5 x 11 inch (216 x 279 mm) Photo paper
N/A
20
20
Paper sizes
Type
Size
Paper
Letter: 216 x 279 mm (8.5 x 11 inches)
Legal: 216 x 356 mm (8.5 x 14 inches)
A4: 210 x 297 mm
A5 148 x 210 mm
Executive: 184.2 x 266.7 mm (7.25 x 10.5 inches)
Envelopes
U.S. 10: 105 x 241 mm (4.125 x 9.5 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency films
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Photo
102 x 279 mm (4 x 6 inches)
127 x 178 mm (5 by 7 inches)
Letter: 216 x279 mm (8.5 by 11 inches)
A4: 210 x 297 mm (8.27 by 11.7 inches)
Labels
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom
76 x 127 mm up to 216 x 356 mm (3 x 5 inches up to 8.5 x 14 inches)
Print margin specifications
Paper size
Top
Bottom
US Letter
US Legal
1.8 mm (0.07 inch)
3 mm (0.12 inch)
ISO A4
ISO A5
JIS B5
1.8 mm (0.07 inch)
6.0 mm (0.2 inch)
Envelopes
1.8 mm (0.07 inches)
14.3 mm (0.5 inches)
Cards
1.8 mm (0.07 inch)
6.7 mm (0.3 inches)
2. paper should be placed to the right of the tray and a little inside with a min distance within the papers of .1 mm
3. open the rear access door of the printer (with grids) on the back and reval the rollers. Take a slight moist cloth ( not cotton ) and clean the rollers with it by moving them 4 times upwards.
4.open the cartridge door ad observe the thin plastic strio on top of the steel rod on which the carriage moves. Take a small piece of paper and hold the strip with it ands swipe it once witout applying much pressure as it could come out in any direction and as much as you can
5. make sure you replace the cartridge if its refilled. It could provide obstruction.
move the carriage 4-5 times continuously with as much speed and make sure there is no obstruction in the carriage movement.
6. press set up button on the printer panel - go to print reports - ok / enter - self test report - see if the paper jams. If not good.. If yes take a look into the next step.
7. pull out the power cable directly from the printer. Press and hold # and 6 button on the printer and insert the power cable and do not release the buttons till you see te display glowing blank or some processing happening. Release the #6. If the printer turns off then press on the power button to turn it on. Continue with country and language settins as apprpriate. Choose your country during this reset. Complete the alignmet then. Take a printout to see if the paper jams again.If yes - the printer definitely needs servicing.
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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