Kodak 5300 won't print black.
HERES MY STORY, THEN COMES THE SOLUTION, JUST HEAR ME OUT
I can SO relate to everones fustrations. I had had my printer for only a few months when I went to print out my wedding invites the POS printer RUINED almost half of them! I called Kodak several times and at the time their customer service calls were being answered "over-seas" and I am not racist (heck, I'm half hispanic myself!) but I could not understand most of what they were saying nor could they really understand me. So after back-and-forth conversations, they sent me a new print head which I received less than 3 weeks before my wedding...needless to say most of my guest did not recieve the invites until right before the wedding and weren't able to attend. Want to talk about PISSED. But unfortunately it doesn't end there. So my youngest son turned one year old right before the holidays and we decided to have his birthday party January 17th. My husband has been laid off for 2 months, so instead of buying expensive invites, we decide to print them with our "convient" kodak printer (ha!). Same FREAKIN THING!!!! (except i knew what was going on, so i didn't waste $50 worth of invites and 4+ cartiages of ink cleaning and calibrating). So I call Kodak and someone who I can understand answers the phone (thank you God! I really mean it, Thank you!) and I warn the poor girl that none of my anger is directed at her but I am anger beyond belief...like I could feel my face burning and was ready to bunt kick the printer! She said that they would send another print head...and I asked for a supervisor. I spoke with a guy who was really nice and helpful as he could be.
SO FINALLY I GET TO THE SOLUTION PART (its the best solution your probably gonna get with it anyway>>)
So he says that the reason why kodak printers printer better the quality photos (which they really do when they actually work!) is because they use a thinker ink that is pigmented more for photo quality. Because of that the print heads can get clogged more easily if not used "just right". Like most printers and most people I leave my printer on regularly. I turn it off, just not every time I use it. He said that all the little sounds that it makes is regular maintainence on the printer and the print head. So it should be turned off regularly. He also said that these printers are designed to do heavy duty photo printing. So if they sit unused for a period of time, that will also clog the print head and cause it to defect, not always imediately. So he told to print something at least once a week. It doesn't have to be a photo. It could be a demo sheet, or just some random thing. He said to use the print head cleaner setting every other month to prevent back up. And last but not least...they are sending me yet ANOTHER print head. I intend on following what they instructed, but if this happens again, they will replace my printer. They said they can't replace the printer until the 3rd "issue". They don't automatically give free ink with the head anymore, but if you talk to a supervisor and tell them how angery you are (that it screw up your wedding and now your son's 1st birthday party) they might give ya some free ink. Nice guesture, better than nothing. So I'm suppose to get my print head in the next week, mean time make my sons invites WAY late and making my life more difficult. For those of you who couldn't get ahold anyone, here is the number that I called:
You will spend sometime on hold, so make sure your phone is fully charged. I called at 8pm this last time and the wait wasn't too bad, so that might help someone. So call, get a new head, call again, get a new head, call again and THEN get new printer. THats the best solution I got. Hope it helps!
on Aug 09, 2017