HP OfficeJet - Recent Questions, Troubleshooting & Support


possible power supply unit failure or bad cord. Check the PSU output with a voltmeter.

HP OfficeJet... | Answered 2 days ago


I had the same problem; it happened with the first copy I tried to make directly from the printer's console - but only with the Black ink function - with the same original on the flatbed glass I then tried the Color function and it worked fine. But when I tried the Black copy function, the strong vertical lines appeared again - about 7, evenly spaced across the page and running the entire length of the page.

Nothing about cleaning any part made sense: the printer was brand new, out of the box, the color ink function worked fine to copy; so did making scan copies. It was only the black ink mode in the copy function with the original on the flatbed glass that produced the vertical lines.

What cleared it up was shutting it down, removing and re-inserting the power cord the other way, i.e., turning it around (which might have nothing to do with the outcome) and Voila! - no vertical lines with the black ink copy function - Go figure...

HP OfficeJet Pro... | Answered 3 days ago


By this time, I may be an expert on this particular problem(that's a joke because anybody having this problem KNOWS that nobody has a solution, even, and especially HP). Sometimes you put so much time into something that it becomes personal(or stupid). But I did resolve this problem and I have done it 3 times(not by choice) so I feel this will work.

First and foremost, for anybody considering HP. Don't. Their hardware seems OK, but the software and support is awful. Don't even waste your time calling them.

Second, this is a painful process. Some that know better about registry updates may have a better solution, but I did it the hard way. So plan on spending a few hours to get through it.

Third, I don't know if this is important or not but buy a registry cleaner program. I used Registry Mechanic from PC tools. I am certainly not touting that product and I found some issues with it, but it's just what I used.
Fourth, this process works. But I'm going to be somewhat vague because I'm so tired of working on this issue that I don't want to take the time to provide exact detail. However, anybody that knows anything about Windows will understand this.


Here is the magical process(I have a HP 7680, but I think it will be the same for all models)
a) Uninstall the #?!!!$! HP software using the Uninstall from Control Panel.
b) Download the latest HP software for your printer from their site.
c) Run the Level 2, Level 3 and Level 4 Uninstall programs in the CCC folder of the software you just downloaded from HP(or, on the HP CD if you cannot download the latest version).
d) Scan your hard drive and delete any and all HP folders, including the "Hewlett Packard" folders. PLEASE NOTE: You probably will not be able to delete some folders because files are in use. You must delete these folders. Either reboot in safe mode to delete them, or shut off all services in msconfig(reboot required).
e) Delete the Twain32 folder in Windows folder
f) Empty the Recycle bin(probably not important, but I was taking no chance)
g) This would now be a good time to run your registry cleaner. This program should remove all registry entries that point to files that don't exist anymore. Registry Mechanic did not do this completely for whatever reason, but this should make the next step
h) backup your registry. The way I did this was "Start", "Run" and type msconfig. Click "Launch System Restore" and "Create a Restore Point". Do this, but be warned that there were a few times I tried to restore to one of these and the Windows process was unsuccesful. Didn't investigate why, but it happened, and more than once.
i) now the time consuming part. You are going to delete at least many hundreds of entries so get comfortable. Open the registry edito(regedit) and start scanning for these values. When you find them, delete the entire key, not just the key value(i.e. delete the folder on the left side of the regedit window). Sometimes you will get access denied. Just right click on the key and click "Permissions". Change the "Everyone" group to have full permission, then delete the key. This doesn't happen often - maybe 10 times? Also, please note that sometimes you will see that where the value was found, it has nothing to do with HP and so I left them alone. I would estimate 99% of what I found, I deleted. Believe me, you'll get good at this and your eyes will quickly identify the fact it's from an HP installation.
During this scan process, you will find reach a point where on the left side of regedit, there are dozens of folders that start with HP, all lined up nicely. Delete ALL of them.
1) Scan for and delete any folder(key) that contains "\hp". This is the hard one. Hundreds of them. (why didn't these get deleted by my registry cleaner program???)
2) Scan for and delete any key that contains "AIO"
3) Scan for and delete any key that contains "hp " (that is hp followed by a space. The search function allows this
4) Scan for and delete any key that contains "digital imaging"
5) Scan for and delete any key that contains "hewl"
j) almost there, and don't mess this part up. Make sure your printer is NOT connected. Reboot.
k) Reinstall using latest version. During installation, choose that you don't want HP software to check for updates and also, check the "custom" installation. When you reach the screen that lets you pick which programs to install, uncheck ALL of them that you can. You only want to install what is required. The rest is JUNK. When you reach the point where it wants to find the printer, do NOT hook the printer up. The software will assume you will hook it up later. Finish the installation and reboot.
l) run the install again. This time the menu will say "Add a device". Go ahead and click on that and hook up your printer(use USB). I did discover on one of my trips through this maze that it found the printer and installed it nicely, BUT, when I started HP Solution Center, it did not display the device. Then I ran Setup again, tried to install it as a network printer(cabled-not wireless). This failed but then, there it was the next time I opened Solution Center!! The process of trying to install network printer fixed something so don't give up once you get this far.
m) Good luck with this. I feel for all the people out there that just can't afford to go buy another printer. Again, I wouldn't touch HP with a mile long stick. The only reason I wouldn't give up is I was PISSED. I actually did this for somebody else, but I work for this person, so felt obligated to solve it. And I have HP printers at home, but, after researching this issue on the Internet and seeing what all of you have written, I will never buy HP again.

HP OfficeJet... | Answered 3 days ago


hi, change printer's head carriage assembly.

HP Officejet... | Answered on Jan 10, 2019


To Fix hp 5610 code 0xd05d01001, contact our HP Printer Support Number 1-800-576-9647 (Toll Free)and fix your issue instantly. Our expert is ready to troubleshoot your problem at anytime. So if you are genuinely looking for solution to fix hp 5610 code 0xd05d01001, call us and fell free. Visit: https://hpprinterphonenumber.com/

HP Officejet... | Answered on Jan 10, 2019


Is your HP printer having printing problems due to incorrect printer configuration and driver installation? For the quick tech assistance, you can also go to the Printer USA Support, which is an online directory, offering the certified HP toll-free number that is helpful to directly get in touch with the technicians and get your printer problems repaired in no time. HP Printer Tech Support Phone Number HP Printer Help
hp printer technical support-nfojueoxljueindh4b5unchv-4-0.jpg

HP Officejet... | Answered on Jan 10, 2019


  1. Turn on the HP All-in-One.
  2. Disconnect the power cord from the back of the unit.
  3. Press and hold the # and 3 buttons simultaneously.
  4. While still holding down the # and 3 buttons, connect the power cord to the back of the unit.
  5. Continue holding the buttons until the Power button blinks.
  6. Follow the instructions that display on the unit to select the language settings.
Then when that's done, try printing, or copying items. If its still not working, check the ink and change those out and this should fix it.
Cloud Striver
If you have further questions email cloudstriver@gmail.com

HP Officejet Pro... | Answered on Dec 08, 2018


hp officejet 5610 will not scan. i have wireless system

HP Officejet... | Answered on Nov 28, 2018


Try taking out the printhead and let it soak in "window cleaning" solution overnight or for about 8 hours. It should unclog the printhead nozzle. Put it in about half inch of the solution. It always worked for me. Make sure you wipe it dry un the back of the printhead when putting back into the printer.

HP OfficeJet... | Answered on Nov 27, 2018


You have to make sure the router recognizes the printer and you have the wireless driver installed on your computer.

HP Officejet... | Answered on Nov 18, 2018


make sure the printer is online and the cable is proper.

HP Officejet... | Answered on Nov 16, 2018


when the printer shows cartridge error that means. 1)the cartridges r either faulty .it can be 1 out of 2 cartridges or may be both the cartridges faulty.if this is the case replace the cartridges. 2)it could also be the case that cartridge is not fitted properly if this the case remove the cartridge and reinsert them properly. 3)it could also happen if there is dirt on the printer and cartridge circuit.if this is the caee remove the cartridges and clean both the printer and cartridge circuit.and then reinsert and check.

HP Officejet... | Answered on Nov 05, 2018


I would like to share my solution to the problem. usually a bad ink cartridge. Take out one cartridge at a time and see which one it is you pulled out after which the message disappeared. Most times a remanufactured or refilled ink will cause that, but sometimes a genuine HP cartridge can trigger the message. Check out the video for better explanation. I hope!

HP OfficeJet Pro... | Answered on Nov 05, 2018


You can replace the print heads in the printer itself.
I know that you can order them from HP's website, or eBay for that matter.
http://shop.ebay.com/i.html?_nkw=K550dtn+print+head&_sacat=0&_odkw=K550dtn&_osacat=0&_trksid=p3286.c0.m270.l1313

They are running around $120 on eBay, so they are most likely a lot more on HP's site.
Unless you paid an arm and a leg for this printer or if it has sentimental value, it's time to replace it.

HP Officejet Pro... | Answered on Nov 01, 2018


I just wanted to ask you a question, I have a HP Color LaserJet CP2025 printer, and i couldn't find the setting of the Photo printing or ( Media and Quality) Could you help please!
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HP Officejet... | Answered on Nov 01, 2018


Hi,
Check the status of the printer at Control Panel. Set it to online if it's shown as offline. If this doesn't fix the problem, check whether installing the vista driver available at your printer manufacturer's website helps.

Step 1:
a. Click Start, go to Control Panel and select Hardware and Sound.
b. Click Printer.
c. If the Printer is offline, it shows "Offline" status. If the Printer is online it shows "Ready".
d. If the Printer is offline, set it to online.
e. Right-click on the printer and select "Use Printer Online".
f. The display should change to ready when the printer is set to online.
Read More....
How to Fix an Offline Printer eHow and HP Printer Support

Thanks,

HP Officejet Pro... | Answered on Oct 13, 2018


Go to generalmanual.com, type in C5180 then click on the type of manual you want, whether it is the users maual or the setup guide, it is free.

HP Officejet... | Answered on Oct 11, 2018


The Officejet 8710 printer can face paper mismatch issues if the paper settings are not set properly in the Print Preview box.
Try setting the Paper Type option to Plain in the settings window that appears before performing the print.
Change the settings to 8.5 x 11 in both the copier and the printer setting.
There can also be an issue with the paper tray.
Set the paper width guides correctly.
Try printing a Configuration report to determine which paper size the printer is configured to.

Any bits of paper stuck inside the printer roller might also cause paper feeding errors.
Open the cartridge access door of your HP Officejet Pro printer.
Wait for the ink cartridges to a position on the left.
Look for any pieces of paper inside the cartridge area.
If any bits are found, remove them. That should solve your problem.
for more support Call our Toll-Free 1-866-293-9220 or visit https://goo.gl/Pkv63e

HP OfficeJet... | Answered on Oct 08, 2018


You should really go through the manual next time you buy a device, not only can it explain you all the features which it has, but you can also figure out answers to basic things like "how to reset it". Here's the manual, I hope I helped:
HP Officejet J5780 PDF Manual

HP Officejet... | Answered on Oct 07, 2018


Here you can find the PDF manual, in there you have the installation instructions:
HP Officejet V40 PDF Manual

HP OfficeJet... | Answered on Oct 07, 2018

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