Canon PowerShot SD1100 IS Digital Camera Logo
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Anonymous Posted on Jun 21, 2015

How do I fix my camera or can it be fixed at all?

Lens error,restart camera the lens is stuck out, won't retract or allow pictures to be taken restarting the camera does not help

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Hi Connie:
Lens stuck, is common defective that need new lens unit replacement or just repairable.

Causes of a Lens Error: There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

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Since the camera is locked after lens error, you will restart camera removing batteries.

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The lens must be disassembled by a technician to fix the problem.

If the problem is not fixed swapping batteries and resetting, then the camera must be taken apart and tested by a technician.

Here you can get a quote on repair: Repair



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While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,
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