HP PhotoSmart - Recent Questions, Troubleshooting & Support - Page 7

Try this solution:

You can get a fairly cheap ink cartridge on ebay. Link below. https://www.ebay.com/itm/232769315883 Also, try cleaning the printhead manually by taking it out and soaking the bottom of printhead in a window cleaning solution:

You can download the Softwares/Drivers for your printer from these links (similar with the contents on the Hp CD) :
Hp Photosmart D5160 Printer for windows xp 32 bit
or
ftp://ftp.hp.com/pub/softlib/software10/COL15834/dj-41864-2/TF_regna_psp_NB.exe

Hp Photosmart D5160 Printer for windows xp 64 bit
or
ftp://ftp.hp.com/pub/softlib/software10/COL15834/dj-41864-2/TF_regna_psp_NB.exe

Hp Photosmart D5160 Printer for windows vista 32 bit
or
ftp://ftp.hp.com/pub/softlib/software10/COL18384/dj-47558-2/SF_CDA_Full_Non-Network_enu_NB.exe

Hp Photosmart D5160 Printer for windows vista 64
or
ftp://ftp.hp.com/pub/softlib/software10/COL18384/dj-47558-2/SF_CDA_Full_Non-Network_enu_NB.exe

Hp Photosmart D5160 Printer for Windows 7 32 bit
or
ftp://ftp.hp.com/pub/softlib/software11/COL30907/dj-76773-1/SF_CDA_NonNet_Full_Win_WW_130_140.exe

Hp Photosmart D5160 Printer for Windows 7 64 bit
or
ftp://ftp.hp.com/pub/softlib/software11/COL30907/dj-76773-1/SF_CDA_NonNet_Full_Win_WW_130_140.exe

Hp Photosmart D5160 Printer for Linux

For Mac Drivers, please visit here and follow the instructions given there.

It would be much easier for you and for me if you had mentioned the Operating System installed on your computer where you are going to install the printer. Anyway, select the suitable link for your operating system.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Try this...

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=3560280&docname=c01458034

Ink system failure is a faulty printhead issue - call hp and they will have you do a cleaning. Rarely solves the issue and they will end up sending you a replacement printhead.

There support # 800-474-6836

You may want to try this link:http://www.out-of-warranty.com/ink-system-failure-error-0xc18a-hp/ It has helped fixed a lot of ink system failure issues..

Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

http://h30434.www3.hp.com/t5/Other-printing-questions/Ink-System-Failure-message-0xc19a0036/m-p/281228

This is an ink system error.

First check the ink cartridges. Replace any that are low or empty. Remove the cartridges one at a time and check that the vent (on the top of the cartridge near the HP logo) is open. Remove any part of the orange tab that was left on by accident. If the vent is clogged, use a pin to unblock it. Then reinstall the cartridges and make sure that they snap into position. Close the access door and check the printer status in the control panel.

Attempt to run the printhead cleaning utility from the HP Solution Center (under Settings > Print Settings > Printer Toolbox).

Remove the printhead and clean it. Remove all of the cartridges, then lift the latch handle. Pull the printhead straight up. To clean the printhead you need lint-free clothes (coffee filters will work) and distilled or bottled water. Dampen the cloth with the water and wring out the excess. Then wipe the electrical contacts moving up towards the nozzles until all the old ink is removed. Do not touch the nozzles. Then clean the edge between the contacts and the nozzles, moving right to left (with the contacts towards you). Finally clean the ramps working away from the nozzles. Dry all the cleaned areas with another cloth.

Use another dampened cloth to clean the contacts inside the printer (move in a top to bottom motion). Then dry the area. Reinstall the printhead and lower the latch. Then reinsert the ink cartridges and close the access door. Check for the error again.

The next step to try is to reset the printer. With the printer on, unplug the power cord from the unit. Unplug the cord from the wall outlet as well. Wait at least 15 seconds and then reconnect the power cord to the wall outlet and then to the printer. Press the power button if needed to turn on the unit.

The final step to try is to replace the printhead. Unfortunately, if a new printhead doesn't work, the unit needs service and the printhead is not returnable.

There are pictures for the above solutions here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=en&cc=us&product=3737195#N65 .

I hope this helps.

Cindy Wells

Solution one: Reset the product
1. Without turning off the product, disconnect the USB cable from the rear of the product.
1. Remove the cartridges from the product.
2. Wait for the 'Insert Cartridges ' message to display on the control panel.
3. Disconnect the power cord from the back of the product.
4. Wait 60 seconds.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
6. Reinsert the cartridges, and then close any open doors on the product.
7. If you receive a prompt to print a calibration page, do so.
8. Reconnect the USB cable to the rear of the product, and then try printing again.
9. If you have completed all the steps listed above and are still experiencing a problem, you need to service the product.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

1. Without turning off the product, disconnect the USB cable from the rear of the product.
   NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ). Figure 2: Example USB connection (your product might not look exactly the same as this example)
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.

Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

If you need more help come back.

Post / thumbs / testimonial are welcome!

1. Without turning off the product, disconnect the USB cable from the rear of the product.
   NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ). Figure 2: Example USB connection (your product might not look exactly the same as this example)
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.

Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Applicable error codes
This document applies to Ink System Failure error messages with any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400
HP Photosmart C6380 and others



Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Have you reset the Machine? If not, follow the instructions;
Remove the cartridges, disconnect the usb, switch off, unplug the power chord, leave it off for few minutes. Again switch it On without the cartridges installed and without usb cable connected to it, press the power button several times while it boots up, and leave it on for few minutes, again shut it down using the power button and install the cartridges, connect the usb cable and restart your printer. This will fix your problem if there isn't internal/system failure/faulty.
Good luck.
Thanks for using FixYa.

Perform one of these resets:

Reset the product

Follow these steps to reset the product.

1. Unplug the power cord from the product.
2. Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

If the partial reset resolves the issue, you do not need to continue.

Master Reset:

• Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in.

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Same fix for this printer