HP Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


Greets!

Firstly, is the exit bin full of paper? If it is, just remove it.

If not, then it's going to be a sensor that recognizes the paper amounts in the exit tray. Check for broken plastics and possibly stuck plastic flaps in the exit tray.

If it's neither of those, try turn it off, unplug, then reverse.

Other than that, if no go, then it's an internal sensor issue. At that point, probably the best bet is to replace as repair costs would outweight a new unit cost most likely.

HP LaserJet... | Answered 3 days ago


Hi there is seems that the machine thinks there is too much paper at the paper printout exit. If there are printouts on the top of the printer remove them and the printer will start printing or the error message will go away. If there is nothing on top of the printer then where the paper comes out after it has printed you will see a black plastic lever type it is more likely to be in the up position without breaking it if it hasn't already been broken move it so it is in the down position it is on a hinge so be careful and it should sit at an angle. Once this has been done the printer will reset the message itself.

Hope this is help you oh if the arm is broken it will need replacing (just the arm)

Thanks J

HP LaserJet 2420... | Answered 3 days ago


Plastic flags in the output bin can get stuck

HP LaserJet... | Answered 3 days ago


Clear the paper jam Followthese steps in the order presented to clear the paper jam. Step one: Remove any loose paper: Remove any loose sheets of paper from the input tray and theoutput tray. Take note: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the jam from therear of the product Take note : Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product. 1. Pressthe Power button ( clip_image001.gif ) to turn off the product. 2. Disconnectthe USB cable from the rear of the product. 3. Disconnectthe power cord from the rear of the product. 4. Pressin the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the HP All-in-One. Figure 1: Press the left side tab torelease the rear access door Gently remove any jammed paper orbits of torn paper from the rollers inside the product. Use both hands to pullout any whole sheets of paper to avoid tearing them. Take Note: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure2: Remove scraps of paper Replacethe rear access door. Gently push the door forward until it snaps into place. Step three: Clear the jam from theautomatic document feeder (ADF) 1. Openthe cover of the ADF. Figure 3: Open the cover of the ADF 1. Gentlypull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 2. Closethe cover of the ADF. Step four: Clear the jam from thefront of the product 1. Lookinside the product through the paper output tray to check if any loose or tornpaper is stuck in the rollers. 2. Gentlypull the paper out of the rollers. You must Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. Use a flashlight to make sure that you find all traces of paper. 3. Reconnectthe power cord to the rear of the product. 4. Pressthe Power button (clip_image001.gif ) to turn on the product. Step five: Print a self-test report Printa self-test report. Please inform me if this help you with the paper jamproblem.

HP J3680... | Answered 3 days ago


How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

HP LaserJet... | Answered 3 days ago


make sure you don't have any small pieces of paper stuck in the printer s.gif s.gif s.gif
Paper jams can be real or false. The unit may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. WARNING: Jammed paper must be removed using the rear access door and the power cord must be disconnected or a carriage jam or mechanical damage may occur. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 1: Removing the rear access door c00108288.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
  4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to buy on this page to order replacement parts.
  5. From the rear access door opening, remove the jammed paper.
  6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  7. Reinstall the rear access door.
  8. Reconnect the power cord to the unit and turn the unit on. If a carriage stall occurs after clearing the paper jam, resolve the carriage stall.

HP Deskjet F4100... | Answered 3 days ago


please send FREE DOWNLOAD DRIVER
Download CD Driver to install printer

hp officejet 4355 all in one

HP Officejet... | Answered 3 days ago


You can call hp tech support toll free number - 1-888-256-1911 and they will give you all information regarding to your printer. for more information you can visit HP Customer service.
Hope this will help you better.

HP DeskJet F380... | Answered 3 days ago


Hello there Andoni,

What particular model of the HP F4100 series is your printer? For the F4100 series, you can choose among the installation driver here:

http://h20180.www2.hp.com/apps/Lookup?h_pagetype=s-001&h_lang=en&h_client=s-s-r2515-1&h_cc=ca&h_query=HP+Deskjet+F4100+All-in-One+series

Hope this helps.

HP DeskJet F380... | Answered 3 days ago


You can call hp tech support toll free number - 1-800-585-2494 and they will give you all information regarding to your printer. for more information you can visit: HP Customer service .
Hope this will help you better.

HP DeskJet F380... | Answered 3 days ago


do you get power to the printer? have you checked if there is a paper jam? is the ink/toner finished?

HP Office... | Answered on Dec 01, 2019


I'm not sure if the M402 is affected by this or not, but this could be your solution:
https://cincinnatiprinterrepair.com/m477-with-59-f0

HP Office... | Answered on Nov 29, 2019


Chances are you have a paper jam. Remove the toner and open the back door and check for a paper jam. If you had a paper jam previously and had the paper tear on removal, look for small strips etc.

HP Office... | Answered on Nov 26, 2019


Blue and yellow, or cyan and yellow combine to make green. I suspect that the other colors needed for a particular document are empty, or the wrong colors were placed in some slots. I would be surprised if that printer would accept the wrong ink cartridge in a slot though.

HP Office... | Answered on Nov 26, 2019


You can replace the print heads in the printer itself.
I know that you can order them from HP's website, or eBay for that matter.
http://shop.ebay.com/i.html?_nkw=K550dtn+print+head&_sacat=0&_odkw=K550dtn&_osacat=0&_trksid=p3286.c0.m270.l1313

They are running around $120 on eBay, so they are most likely a lot more on HP's site.
Unless you paid an arm and a leg for this printer or if it has sentimental value, it's time to replace it.

HP Officejet Pro... | Answered on Nov 26, 2019


It is most likely caused by a bad toner, or a sensor flag. Remove the toner cartridge, and you will see two sensors.

error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-6.jpg

Check to see if the sensor flags are all the way back. Sometimes they look like they are good, but a slight lean forward can cause the error.

error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-9.jpg

Place a piece of tape to hold the suspect sensor. Put the toner back in (dont print anything) and see if the error goes away. If it does, you found the culprit.

error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-13.jpg

Remove the shield, and you will see the sensor, and most likely the spring got dislodged or bent. Use a paper clip if you need to pull it back up.

error-13-20-00-hp-laserjet-p3015-qyvqzto1exm0t4rgaitsow4k-1-18.jpg

The spring should look like the above picture and the sensor should be all the way back.

HP LaserJet... | Answered on Nov 22, 2019


Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

HP Deskjet F340... | Answered on Nov 22, 2019

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