20 Most Recent HP Photosmart C7180 All-In-One InkJet Printer Questions & Answers

Hi, First clean the print head and clean the nozzles. Reset your printer and select best quality printing in printer properties. Finally you have to replace the cartridges.

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.
10. If the error is still there replace the unit


1. Get the unit into the “Support Menu” by following the steps below
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
14. If the error is still there, or reoccurs replace the unit.

get the Toshiba web page find your model and download suitable for win vista the model c7183 is in the c1780 family so the driver and software will be the same for c7180 set of units

it seems your drivers for the device are not working go to the hp official website http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3662027&lang=en&cc=in select your operating system and download the latest driver and install.it seems your drivers for the device are not working

probably the cartridges might be fake check on HP website using the serial number of the catridges to ascertain its authenticity

Hi there dgs41,

Help is here.

Click here for the HP C7180 Download page. Select the best option (Mac OS) and follow the prompts. That's it.

Remember: Good things come to those who Rate!!

Mike

I also had the same problem with HP Officejet 6310 and after trying all the solutions that I could find on the web, I was almost giving up. Then I found this on HP's IT Resource Center website (author J.Eqbal) and tried it and finally it scanned without the error message.
This error happens only in Network connections.
Get the Ip address of the Printer and open the EWS page by typing i.e http://192.168.1.102...where 192.168.x.x.x is the IP address of the Printer.
On the EWS page click on Network and get the host name and copy it.
go to the following location C:\Windows\System32\drivers\etc...inside etc you will find the host file open it using notepad.
Underneath 127.0.0.1 local host
there might be the Ip address and host name ..which will be different from the current host name...change the Ip address and host name ..save the file.
Try to scan...it will definitely work.

no printheads are not removable in photosmart c7180 , thats why its not visible.. the printhead and the ink cartridge are attached.

It might be empty, clogged or damaged.. Take it out and go to some ink filler service where they have an ultrasound unclogger ; they can verify status of the head, refill it or rate it, if that's the problem.. If problem is clogging, might be too late because sometimes if you keep your printer head in use, might not be possible to repair it. If it is damaged, no way, you must buy a new one.

Guess your black cartridge is not working; it's empty or clogged.. Take it out and go to some ink filler service where they have an ultrasound unclogger ; they can verify status of the head.and refill it, if that's the problem.. If problem is clogging, might be too late because sometimes if you leave your printes head in use, migh not be possible to repair it. If it is damaged, no way, you must buy a new one.

Guess your black cartridge is not working; it's empty or clogged.. Take it out and go to some ink filler service where they have an ultrasound unclogger ; they can verify status of the head.and refill it, if that's the problem.. If problem is clogging, might be too late because sometimes if you leave your printes head in use, might not be possible to repair it. If it is damaged, no way, you must buy a new one.

CHECK THE PRINT SETTINGS FOR THE DOCUMENT YOU ARE SENDING TO THE PRINTER YOU MAYBE TRYING TO SEND IT AS A LETTER SIZE INSTEAD OF DL SIZE. YOU CAN FIND THIS IN THE PRINTER PROPERTIES WHEN PRINTING THE DOCUMENT CHECK PAPER SIZE.

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Printer-Ink-System-Failure-on-Photosmart-C7180-with-a-MAC/td-p/1220499