Media is not picked up from the media tray

The Exclamation mark is an Attention: error indicator. There is a problem that you need to fix. You need to fix the problem. Was there is any message on the LCD screen when you started having the error?

Press Cancel and try printing again since you apparently cleared the LCD message. The problem could be a paper jam, no paper in the paper tray (or the printer can't pick up the paper), an ink issue or something else.

Please add a comment with the error message for additional support. I need more information to tell you what steps are most likely to solve your problem.

Cindy Wells

If it prints from the manual tray and the GEAR NOISE is from the Media Tray, chances are the problem is with the gears that drive the media tray!

check the paper pick up sensor

Try the feed tires in the tray first. More than likely the paper is not being picked up and causing jam message. The separation roller also has a hub on it to prevent a second sheet from feeding. Sometimes these start to lock up ,a little oil on the hub sometimes relieves some of the tension.

If the printer is picking up multiple sheets of paper, follow the recommendations below:

• Keep more than 10 sheets in the In tray.
• Ensure media is not loaded too far and extending past the In tray.
• Store all media in a dry, cool place. Humid climates will see this issue more often.
• Do not print on media that has already been printed on. The dampness of the ink will cause pages to stick together.

If the printer continues to pick up multiple sheets of paper, follow the following troubleshooting steps below:

1. Remove the media from the In tray.
2. Fan the edges, re-square the media, and reload the media properly into the In tray.
3. Slide the paper width guide to the right until it stops at the edge of the media, then push the paper length guide towards the paper until it stops.
4. NOTE: Not all HP Deskjet printers have rear access doors. Skip this step if your printer does not have a rear-access door. Remove the rear-access door (if applicable) and clean the internal rubber rollers with a soft lintfree cloth moistened with distilled water. Wait until the rubber rollers dry and replace the rear access door.
5. Verify that the correct media size and type is selected in the printer settings along with the appropriate quality.
6. If this issue still persists, try a different type of paper.

Try cleaning the pick up roller with alchol. The pick up roller is the one under the paper tray looks like a black marshmellow. good luck.

hmmm...

I think the paper pick mechanism has failed..

try to add some paper to it..so the paper pick can easily pick it...

if the problem still exist ..try to full out all the paper in the tray and put it again..

Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Dude,

If an“Out of Paper” message is shown on your computer and your printer cannot pick up paper, then follow the steps below (in the order) to resolve the problem.

Step 1:Checking the media and print settings:

1. Remove power cord when the printer is ON, wait a while and then plug it back.
2. Turn the printer ON.
3. Place a Paper, which is not ripped, dusty, wrinkled, or bent.
4. Place the papers of same size.
5. Tap the stack of the paper.
6. Verify the stack of paper between 10 to 25 sheets.
7. Insert the stack of papers into the printer.
8. Set the paper settings in the print driver.
   
   • Open a Document in the application, which has to be printed.
   • Click File > Print > Properties > Paper/ Quality tab.
   • In the Size Drop down menu, Select the Size of Paper.
   • In the Type Drop down menu, select Type of Paper.
   • Click OK.
9. In the Print Dialog box, click OK to print .
10. Try printing again.
    Note: If this step resolved your problem and you want to print on another media, change the paper in the unit, repeat steps 2 to 7 above for the new media.

this will solve your problem

Click File > Print > Properties to check your settings.
To verify that tray 1 is working, put paper in tray 1. Press green check until you see Information Menu. Scroll using arrows until you see Print Menu Map then press green check. If it prints from tray 1, your problem is not with the printer, but with the PC settings.

i has follow this step, but need to press green check button to resume print menu map.

tray 1 manual feed set to A4 paper plain size
manual feed is on.
there is paper on tray 1
ps setting tray1 manual feed is A4 plain size paper.

send print to tray1 manual feed even there is paper at tray 1
i still need go to the printer and press green check button to resume print