NorStar Recent Questions, Troubleshooting Help & Support

No, you need a system, it's a digital phone and your home phone is analog.

Sounds like bad wiring or connections.

Press 'handsfree/mute', it should stop flashing.

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Confirm the extension # you are working with and that the line 2 key is line 2. do this by pressing feature *0 and the pressing the intercom key, observe the display and then press line 2 key and view display. then go back in the programming and view line 2 apear&ring, change it until it is apear&ring, then release and check for working again. If this dont work check to see if line 2 is programmed as a private line.

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

You have what they call a caller id trunk card in your system this could have failed you could try powering down the system to see if that dosen't help wait 2 or 3 min. the power it up.

Check with you telephone service provider to ensure you still have the service. Customer service can help you. Caller ID is provided by the phone company.

Contact the phone company. They are caller ID providers for you phone.

Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.

Check your button programming using Feature *0 to see if the lines are programmed to your phone.

push feature key then star zero don't lift handset this is called botton enquiry. this allows u to push any key and the systyem will identify whats on that key and not disrupt phones.