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I have a 1985 Whitfield pellet stove that has problems

Check the basics first fuel (supply and quality of) Air flow and ventilation. If nothing obvious google {whitfield pellet problem]. My guess is that something is plugged up.
10/17/2022 10:23:35 AM • Napoleon Auburn... • Answered on Oct 17, 2022
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Fireplace clicks and shuts off when running

There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.
10/15/2021 12:08:26 PM • Napoleon 36"... • Answered on Oct 15, 2021
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Napoleon 450 prestige burner holes are plugged. what size bit to use to drill them out.

I would check on the company wedsite . Can you not blow them out with air line
8/6/2021 9:10:03 PM • Napoleon... • Answered on Aug 06, 2021
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My motion sensor isn't working on my new Napoleon Prestige 500 Natural Has Grill?

The Prestige range have a lifetime warranty. contact them direct. https://www.napoleon.com/en/ca/barbecues/support ..
6/13/2021 3:08:43 PM • Napoleon... • Answered on Jun 13, 2021
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Very low flame on Rogue 425. very hard to start and gas seems to be restricted to burners. Unit is 3 years old. Suddenly started this problem

Sounds like some meat juice dried into the burner supply. You might have to remove the burner assembly and clean it out.
10/26/2019 3:51:25 PM • Napoleon... • Answered on Oct 26, 2019
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My gas fireplace's pilot light is on-but when I

I had this exact problem. Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.
3/24/2018 4:44:16 AM • Napoleon 36"... • Answered on Mar 24, 2018
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NPS40 blower and ignitor always on - did i cross wires

i would suggest you call the manufacturer and ask for tech help asap ask for them to send you the wiring diagram, it also should be on one of the covers or lid for the back of the unit. OR http://homeappliance.manualsonline.com/manuals/mfg/napoleon_fireplaces/nps40_1.html?p=30
1/20/2018 5:12:28 AM • Napoleon Auburn... • Answered on Jan 20, 2018
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How do you check a thermopile?

A thermcouple is what keeps pilot on, if your unit has both a thermocouple and thermopile then your pilot CAN stay lit and main burner not come on.do not buy a gas vavle untill you check the thermopile voltage!! very costy blunder.this is how you test it..( open circuit test) Disconnect thermopile leads from valve. take a volt meter set it to millivolts- set it to a mv reading above 500 so that you can test it correctly, my meter has 2000 setting and I use that. connect T/P leads to meter leads.. reading should be 500mv.
( closed circuit test) connect leads of meter to terminals that your thermostat or on/off swich are hooked too, usually top and bottom terminals on most gas valves, turn unit on and reading should be 150mv or more... you need try open circuit. I can test your vavle too if you like keep me posted if I helped or not. 15 yrs experience in gas repairs!!
12/7/2017 4:56:09 PM • Napoleon 36"... • Answered on Dec 07, 2017
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I have a napoleon hd46 LP gas fire place ,The igniter works but the maine burner doesn't fire up can you help.

when you open gas , do you smell it? if not maybe venturi is blocked. can you light the burner with a lighter, if so gas is not problem. i think you have to do some troubleshooting first to eliminate the cause. if igniter works its a gas problem, if gas is coming in, its the igniter
10/1/2017 4:52:42 PM • Napoleon... • Answered on Oct 01, 2017
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