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Have you tried spaying the spindles behind the knob with Penetrating Oil or Garage Door Lube? Don't use WD40 as it will gum up.

You can buy spares from Napoleon Grills here

Napoleon Model np 385 051 parts Google Search

Napoleon... | Answered on Oct 17, 2018


I had this exact problem.

Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.

Napoleon 36"... | Answered on Mar 24, 2018


You can't unless you a government registered gas fitter. Incorrectly installed or serviced appliances gas people and blow up homes. Get someone in to service it.

Napoleon 36"... | Answered on Jan 20, 2018


i would suggest you call the manufacturer and ask for tech help asap
ask for them to send you the wiring diagram, it also should be on one of the covers or lid for the back of the unit. OR
http://homeappliance.manualsonline.com/manuals/mfg/napoleon_fireplaces/nps40_1.html?p=30

Napoleon Auburn... | Answered on Jan 20, 2018


A thermcouple is what keeps pilot on, if your unit has both a thermocouple and thermopile then your pilot CAN stay lit and main burner not come on.do not buy a gas vavle untill you check the thermopile voltage!! very costy blunder.this is how you test it..( open circuit test) Disconnect thermopile leads from valve. take a volt meter set it to millivolts- set it to a mv reading above 500 so that you can test it correctly, my meter has 2000 setting and I use that. connect T/P leads to meter leads.. reading should be 500mv.
( closed circuit test) connect leads of meter to terminals that your thermostat or on/off swich are hooked too, usually top and bottom terminals on most gas valves, turn unit on and reading should be 150mv or more... you need try open circuit. I can test your vavle too if you like keep me posted if I helped or not. 15 yrs experience in gas repairs!!

Napoleon 36"... | Answered on Dec 07, 2017


when you open gas , do you smell it? if not maybe venturi is blocked. can you light the burner with a lighter, if so gas is not problem. i think you have to do some troubleshooting first to eliminate the cause. if igniter works its a gas problem, if gas is coming in, its the igniter

Napoleon... | Answered on Oct 01, 2017


see if clogged burner tubes if ok check gas valve

Napoleon 36"... | Answered on Sep 13, 2017


check voltage coming in

Napoleon 36"... | Answered on Sep 13, 2017


most of the time no. but obviously if it doesnt communicate after you change them, you would need to. Make sure your connections are good and tight and no connections are touching the cabinet itself.

Napoleon Heating... | Answered on Sep 04, 2017


The reg is the only adjustment you would need to check the pressure at the grill to see what you have . Also because its new there is always the change that some thing might be blocked .

Napoleon... | Answered on Jun 28, 2017


Lack of air maybe / Check the reg is giving the right pressure .

Napoleon Gas... | Answered on May 19, 2017


clean burn gas is a blue flame
it is achieved by using the correct jet size for the gas in use and by adjusting the air shroud around the jet opening
if you converted from natural gas to LPG and didn't change the jet size that is one reason
next there is a tin type shroud around the jet area that can be moved back or forward over the big hole that lets air to mix with the gas at the jet
the position of that shroud adjusts the air to gas ratio
If you are not sure of what I am talking about , talk with a gas fitter or have them do the job

Napoleon Heating... | Answered on Oct 10, 2016

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