Napoleon Grilling - Recent Questions, Troubleshooting & Support

I would check on the company wedsite . Can you not blow them out with air line

The Prestige range have a lifetime warranty. contact them direct. https://www.napoleon.com/en/ca/barbecues/support ..

Sounds like some meat juice dried into the burner supply. You might have to remove the burner assembly and clean it out.

when you open gas , do you smell it? if not maybe venturi is blocked. can you light the burner with a lighter, if so gas is not problem. i think you have to do some troubleshooting first to eliminate the cause. if igniter works its a gas problem, if gas is coming in, its the igniter

The reg is the only adjustment you would need to check the pressure at the grill to see what you have . Also because its new there is always the change that some thing might be blocked .

Sounds like the reg on the grill is not working letting too much gas in .

Lack of air maybe / Check the reg is giving the right pressure .

Try the Napoleon web site to find the user guide http://napoleonproducts.com/downloads/grills/grill-manuals-north-america/N415-0295.pdf

The knob shafts have grease on them. That gets thick or will freeze when it's really cold.

Keep it dry

Try National energy they are on line

if the remote does not work and the receiver box and the transmitter have new, fresh batteries have you re-learned the receiver? A lot of remote assemblies have to re-learn the frequency when the batteries are changed. The loss of power causes the code to be wiped clean so the learn function has to be reactivated when ever new batteries are installed. If that is not the problem check the wiring. Obviously check for good connections but depending on the power source for the control valve most wires for remote will have a dual plug so it is possible to short the remote to run a wall switch or a toggle button. For instance in a millivolt control valve the heat from the thermocouple creates the power to open and close the valve. Even if the remote is functioning of the thermocouple is not properly connected or the solenoid that opens and closes is damaged the remote will not activate the valve. If there are dual plugs to allow the connection to have two controls one or the other of the dual plugs will take precedence because of the simplicity of the electrical current. If something metallic is close or touching the dual spade it can short the connection.