Napoleon Heating & Cooling - Recent Questions, Troubleshooting & Support

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Napoleon XIR4-1N gas insert. Does remote and receiver have to be syncronized every time you change batteries?.

most of the time no. but obviously if it doesnt communicate after you change them, you would need to. Make sure your connections are good and tight and no connections are touching the cabinet itself.
9/4/2017 4:03:47 PM • Napoleon Heating... • Answered on Sep 04, 2017
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What color should the flame be on a propane fireplace insert---blue or yellow?

clean burn gas is a blue flame it is achieved by using the correct jet size for the gas in use and by adjusting the air shroud around the jet opening if you converted from natural gas to LPG and didn't change the jet size that is one reason next there is a tin type shroud around the jet area that can be moved back or forward over the big hole that lets air to mix with the gas at the jet the position of that shroud adjusts the air to gas ratio If you are not sure of what I am talking about , talk with a gas fitter or have them do the job
10/10/2016 8:51:18 PM • Napoleon Heating... • Answered on Oct 10, 2016
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Black soot on inside window

2 things cause soot, too much gas or not enough combustion air. Check gas pressure and check your air inlet for restriction.
8/2/2016 5:36:17 PM • Napoleon Heating... • Answered on Aug 02, 2016
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Heat and glo AT Grand soot builup on glass

If you see soot a few things can be wrong. If it's a F/p then the logs may be impinging on the flame and not aligned properly or you may not have enough air. The air adjustment is on the burner and you should open it a fraction more.
7/4/2016 6:05:04 PM • Napoleon Heating... • Answered on Jul 04, 2016
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My stove will not ignite even with pilot on the thermostat is hard wired to the wall. and when i raise temp i can hear click but no ignition

If you hear click it means all is working OK. Check gas valve. Male sure it's in ON position
7/4/2016 6:01:02 PM • Napoleon Heating... • Answered on Jul 04, 2016
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Remote control does not work

-Have a professional to check for you. If you don't know any thing about electric and gas. It's danger. Good Luck Mai
12/19/2014 9:49:27 PM • Napoleon Heating... • Answered on Dec 19, 2014
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Portable air conditioner compress runs hot

-It's normal. Good Luck Mai
12/19/2014 9:48:08 PM • Napoleon NHPS12... • Answered on Dec 19, 2014
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Both inside and outside units are operating but the unit does not provide cool air?

-Temperature control set on too high. -No more Freon. Good Luck Mai Lor
12/19/2014 9:46:22 PM • Napoleon NHPS9... • Answered on Dec 19, 2014
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Why my air conditioner drop water

-It's normal. Every air conditioner do the same. Good Luck mai
12/19/2014 9:44:58 PM • Napoleon NHPS12... • Answered on Dec 19, 2014
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