Napoleon Heating & Cooling - Recent Questions, Troubleshooting & Support
What color should the flame be on a propane fireplace insert---blue or yellow?
clean burn gas is a blue flame
it is achieved by using the correct jet size for the gas in use and by adjusting the air shroud around the jet opening
if you converted from natural gas to LPG and didn't change the jet size that is one reason
next there is a tin type shroud around the jet area that can be moved back or forward over the big hole that lets air to mix with the gas at the jet
the position of that shroud adjusts the air to gas ratio
If you are not sure of what I am talking about , talk with a gas fitter or have them do the job
Black soot on inside window
2 things cause soot, too much gas or not enough combustion air. Check gas pressure and check your air inlet for restriction.
Heat and glo AT Grand soot builup on glass
If you see soot a few things can be wrong. If it's a F/p then the logs may be impinging on the flame and not aligned properly or you may not have enough air. The air adjustment is on the burner and you should open it a fraction more.
Remote control does not work
-Have a professional to check for you. If you don't know any thing about electric and gas. It's danger.
Good Luck
Mai
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