Napoleon Answered Questions & Fixed Issues

It appears to be programmed to do that. It would be part of a logic processor. https://www.google.com/search?q=Napoleon+IR3-1+propane+insert.+Fan+takes+20+minutes+to+finally+start ..

Check the basics first fuel (supply and quality of) Air flow and ventilation. If nothing obvious google {whitfield pellet problem]. My guess is that something is plugged up.

I would check on the company wedsite . Can you not blow them out with air line

The Prestige range have a lifetime warranty. contact them direct. https://www.napoleon.com/en/ca/barbecues/support ..

Sounds like some meat juice dried into the burner supply. You might have to remove the burner assembly and clean it out.

Hi Rose. check this link out might help you to find out why. https://www.google.com/search?q=Napoleon+electric+fireplace+is+beeping&rlz=1C1AVFC_enGB797GB798&oq=Napoleon+electric+fireplace+is+beeping&aqs=chrome..69i57.2722j0j7&sourceid=chrome&ie=UTF-8

I had this exact problem. Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.

when you open gas , do you smell it? if not maybe venturi is blocked. can you light the burner with a lighter, if so gas is not problem. i think you have to do some troubleshooting first to eliminate the cause. if igniter works its a gas problem, if gas is coming in, its the igniter

honeywell th115 dual use thermostat - farenheit or celcius

most of the time no. but obviously if it doesnt communicate after you change them, you would need to. Make sure your connections are good and tight and no connections are touching the cabinet itself.

The reg is the only adjustment you would need to check the pressure at the grill to see what you have . Also because its new there is always the change that some thing might be blocked .

i would suggest you call the manufacturer and ask for tech help asap ask for them to send you the wiring diagram, it also should be on one of the covers or lid for the back of the unit. OR http://homeappliance.manualsonline.com/manuals/mfg/napoleon_fireplaces/nps40_1.html?p=30

Sounds like the reg on the grill is not working letting too much gas in .

Lack of air maybe / Check the reg is giving the right pressure .

clean burn gas is a blue flame it is achieved by using the correct jet size for the gas in use and by adjusting the air shroud around the jet opening if you converted from natural gas to LPG and didn't change the jet size that is one reason next there is a tin type shroud around the jet area that can be moved back or forward over the big hole that lets air to mix with the gas at the jet the position of that shroud adjusts the air to gas ratio If you are not sure of what I am talking about , talk with a gas fitter or have them do the job

If you see soot a few things can be wrong. If it's a F/p then the logs may be impinging on the flame and not aligned properly or you may not have enough air. The air adjustment is on the burner and you should open it a fraction more.

Make sure Gas valve is in ON position many forget to turn it from pilot to ON

If you hear click it means all is working OK. Check gas valve. Male sure it's in ON position

Try the Napoleon web site to find the user guide http://napoleonproducts.com/downloads/grills/grill-manuals-north-america/N415-0295.pdf

The knob shafts have grease on them. That gets thick or will freeze when it's really cold.