This may not be an issue, is your agitator a two piece unit? With these, the top 1/2 turns only in one direction and the bottom 1/2 goes back and forth. These setups are somewhat loose and that is okay.
What does happen is the little dogs (ratchets, pawls, that make the top 1/2 turn one direction and not the other) get damaged and need replacement. the 4 of them run about 8 to 10 bucks. A little tricky to install, but well worth it.
The secret to long pawl life is to use MORE than enough water on each load.
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