How do I scan from the Canon MP610? When I put doc on glass and press scan and ok, it says to connect to the usb cable and turn on pc. My computer is on (it's a laptop.)

First how is the computer connected to the printer (USB or wireless)? Next did you install the full software for the printer or just the basic driver? The software is available from http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472#DriversAndSoftware . What OS are you using? What firewall software do you have installed?

First, if you are using a USB cable, try a new cable of less than 6' in length.Try a different USB port and a direct connection if you use a USB hub. Scanning requires bi-directional communication between the computer and the MX472. Printing doesn't need the same level of two-way communication.

For a wireless connection, you'll need to ensure that your firewall allows for the bi-directional communication on all of the relevant ports.

Next launch the IJ Scan Utility software. This is how the Canon all-in-one talks to the computer. Put your document/picture on the scanner glass face down. Select the Scan from Computer tab; it's the first tab. Try scanning manually after setting the desired scan software, scan DPI and destination. See http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472?pageKeyCode=ekbresults&CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&mType=PIXMA%20MX&mName=PIXMA%20MX472&TIMEZONE_OFFSET=&USERTYPE=1&CMD=VIEW_ARTICLE&ARTICLE_ID=53332 for some details on these settings. This manual scan will work with any connection type between the computer and the printer, if the ports are not blocked by a firewall.

If you wish to use the Scan from the Operation Panel option, you need to have a USB connection between the computer and the MX472. You also can't set this from the Image Garden software if you launch that first. After doing your first manual scan and getting the initial settings, select the Scan from Operation Panel tab. Set the Auto-Scan options as per your initial scan settings. Click OK to save the settings. Now, try launching the scan from the LCD panel or Scan button on the all-in-one.

I hope this helps. If you are using a network connection, please add a comment with the firewall software for details on how to allow the scanner to communicate to the computer.

Cindy Wells

What type of document are you trying to print(PDF, MS Word doc, etc)?
Is the printer connected via USB cable, Bluetooth?

First thing I would do is try printing a different document or even a different type of document.
If printing different documents results in the same problem then I would uninstall the current drivers, download the latest drivers from Canon, then install those drivers and try printing again.
Also, if the printer is connected to your computer via USB cable verify the cable has no exposed wiring or try a different USB cable.

According to the manual, the error code E, 3, 1 (cycles) means that the printer is not connected to a computer with a USB cable. If you have a cable connected, remove and reseat it, or try a different USB port on the computer.

If you're trying to scan, you need to be able to send the scanned image to a computer. If you're trying to copy, press the Black button for black/white copies or the Color button for color copies.

I had the same exact problem.

I downloaded MP Navigator EX and I can scan again.

Here's the link from the canon website.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=15604

Had the same problem. Don't think it scans wireless; worked fine when I connected with USB cable.

Airport Express provides only a print server, not a networked usb hub so it can only print. I'm afraid you'll have to go back to wired for scanning.

Place photo on glass platen, then got to START
Start button, Canon Utilities, Solution Menu, Scan/import, photo/platen, then press big green button.
THen have fun scanning it is fantastic

I got this message too, before I installed an OCR program. It may be that you need to install one (or specify it, if you have one already). With my MP610, an installation disk was included that contained the OmniPage SE program for OCR. When I installed that on my computer, and told MP Navigator (another Canon-supplied program, that controls scanning) to use it as the "Open With" program for OCR, it worked.

The readme says that some USB hubs have an issue.

I was having problems and was connected via a hub. I removed the hub and connected the printer directly to the back of the PC and voila scanning is all good.

ALex.

had probs with scanning at first
1.put doc in scanner
2.push scan
3.choose color or black
4.press scan again
thats what i did works ok