Canon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


hi. the problem is a damaged image processor board. need to be replaced.

Canon Office... | Answered 5 hours ago


If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/

Canon PIXMA... | Answered 15 hours ago


i don't know but if you think all the paper is removed, consider a' cancel of print' if computer requested printing.
push stop button to see if fault cancels. if fault remains,
try shutting off printer and restating it [ push ON for 20 sec.]
if fault remains, pull power cord from back for 30 seconds,
plug back in and push ON. PLEASE refer to this link. if fault remains. <https://ugp01.c-ij.com/ij/webmanual/ErrorCode/TS8000%20series/EN/ERR/1313.html>
i have called cannon for no charge help - maybe try them.

Canon PIXMA... | Answered 21 hours ago


Error in communication at cart reader.There is a coin vendor error

Canon... | Answered 22 hours ago


First step in this kind of issue is check the data cable is properly socketed.
Second step is perform a copy operation directly from the printer. If this fails your issue is printer or cartridge, so swap out the cartridge and retry. If still no copy - your printer has an electronics fault.
Step three is try a document ( D2) from a different application (App2). If it prints the new document (D2) - your issue is with the original document (D1) or the application (App1) printing from. Try printing a different document (D3) from the original application (App1). If document D3 prints from App1 - the fault is in the document D1, and if document D3 fails to print - the fault is in App1.

Canon Office... | Answered Yesterday


Hello nelco9,I can help you clear the code easy enough. But there is a strong probability the code will come back almost immedietly.Copiers use high heat and pressure to bond the toner to the paper.It is of course critical to accurately monitor this high temp as to insure against fire.The code E0000000-001 means that for any number of reasons the copier did not or could not reliably monitor this temp.Now, something as simple as a momentary variation in the power to the plug the device is plugged into can cause this code as the plug voltage and/or frequency is sufficient to interfere with the copier's ability to track the temp, so lets hope for the best.Trust me there are so many fail safes involved in this process that the copier will properly shut down if the problem is serious.Ok,locate the'ADDITIONAL FUNCTIONS" button on the op panel.It is just to the right of the 9 key pad.Press it, let go, then the numbers 2&8 simaltaneously,let go, then ADDITIONAL FUNCTIONS again.You will see a new screen.Press "copier". Tabs appear at the top.Press the "function" button.New screen again.Press "clear".New screen.Press "ERR" .Press "OK" in the lower right corner.Now if you TRULY know where the main power switch is (right rear of copier about halfway down) then power the copier off.If in doubt simply unplug the copier.When you turn it back on the copier will attemt to start up as normal.If it does then congrats !!.If it fails you will need a new fusing unit which can run as high as $800. I truly hope I have helped you.Take care.

Canon... | Answered Yesterday


This is fixing error. I don't see the model so it makes it hard to know what to do. If it is a imagerunner - you have to go into service mode - Additional Functions, the press 2 & 8 at the same time, then additional functions again. That should get you into service mode. Then press copier, the function, clear, the err, then ok. This clears the error. Turn off copier then power back on. If the same error occurs then you will have to have a new fixing assy or rebuild it. Be careful in service mode and don't change any settings. This may cause worse problems. Good Luck

Canon Office... | Answered Yesterday


how to solve it service tools code error 06?

Canon PIXMA... | Answered 2 days ago


  • Copy + paste this link in your URL bar: club.myce.com/attachments/f123/260341d1374410670-cd-print-enabler-newer-u-s-canon-printers-cd-printtool-v7.zip
  • To start machine in service mode, with the machine off, press and hold the ON button (do not let go). While holding ON, press the Stop button 5 times. Now release the ON button.
  • Run the Print Enabler utility software that you got using the above link.
  • Select a region. Press Set. Cycle printer on and off to exit service mode.

Canon Pixma... | Answered 3 days ago


Sounds like you are trying to convince the machine to print a document on to paper half the size required without telling the machine to reduce or scale the document to fit the target paper

Canon Office... | Answered 3 days ago

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