Canon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


hi! this is Alex Walker expert to help you call me on 518-348-9393 Thank you

Canon Office... | Answered 3 hours ago


try print spooler services and if not running... restart spooler services.

Canon LASER SHOT... | Answered 23 hours ago


firmware ir5000

Canon... | Answered Yesterday


Try printing in photo. Sometime the check works OK but its not enough for regular printing. I use this method when I refill cartridges because they are not made to last more than original fill.

Canon Office... | Answered Yesterday


Hi. That error indicate a failure in the home position of the shutter of the fixing unit . Maybe dirty of loosen sensors. Remove the fixing unit and verify

Canon Office... | Answered Yesterday


Try this . Make some copies ( at least 5) and open one of the covers while machine is making copies. Remove the paper jam and verify if the copy is blurred. Do this to be sure of what unit is causing the blurred copies. If copy information is good before the paper enter in the fixing unit . That mean the problem is is the fixing unit

Canon Office... | Answered Yesterday


Hi. Paper jams all the times , or frequently? Try to print the jam log from service mode. In that log it shows the exact sensor that is detecting the jam .

Canon Office... | Answered Yesterday


Contact Canon directly to inquire.

Canon Office... | Answered Yesterday


Hi. What type of driver are you using , pcl, ps? Try using the UFRII driver type

Canon Office... | Answered Yesterday


Hi. In the drum unit is located a cleaning blade, maybe is defective and needs to be replaced or change the whole drum unit to solve the problem.

Canon Ir 3300... | Answered Yesterday


The paper you are using that’s the problem if the room is humid that would cause your paper to not feed properly. Try using different paper a heavier paper or making sure the paper isn’t stuck together. Also check the wheels on the rollers.

Canon Office... | Answered 2 days ago


hi. is easier to us if you ask in English so we can help you out. you can check the flag sensors in the vertical path of paper .

Canon... | Answered 2 days ago

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