Philips GOGEAR - Recent Questions, Troubleshooting & Support - Page 8

Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.

Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.

If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."

This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.

Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.

Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.

Properly disconnect your GoGear from your computer and restart the device.

Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.

Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.

If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

hope this helps

Hi cookies m94,

Here is the Support Site for the Philips GoGear SA6045:

http://ow.ly/5PHEZ

You can find FAQ's, as well as instructions on how to perform a Repair (see below).

If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.

Hope this helps!

REPAIR INSTRUCTIONS:

Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.

1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
3. Follow the PC screen to recover your player.

Complete Directions (with pictures) http://ow.ly/5PHTi

Hi patsue,

To charge your GoGear mp3 player without your computer, you will need a universal USB charger as well as a mini-USB cable (which connects to the mp3 player and to the USB charger). These can be purchased at the Philips Online Store:

http://ow.ly/5W8zE

http://ow.ly/5W8Wl

Hope this helps. If so, let me know by rating this solution.

Hi glenn196633,

For more information on Philips Songbird, like FAQ's, manuals, and DIY videos, visit:

http://ow.ly/5Y1uc

Unfortunately, it doesn't appear that Philips Songbird is compatible with Macs:

http://ow.ly/5Y1AK

It also seems the GoGear Vibe is not Mac compatible.

Visit the Philips Support Site at www.philips.com/support (enter your model number for product specific information).

Hope this helps - if so, let me know by rating this solution! Thanks!

Hi candice bowl,

 

For more information visit the Support Site (including FAQ's, manuals, video tutorials, software, and more):

 

http://ow.ly/5RdQt

 

To turn off shuffle:

 

1) Select "Settings' in the main menu of your player.2) Select " Play Mode" option3) Select "Off"

 

According to the Support Site, this model does not support playlists (see http://ow.ly/5RdUR).

 

If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477.

 

Hope this helps!  If so, please let me know by rating this solution so that I can help others more effectively.

 

 

 

Hi zcarman4u,

You can find the User Manual, as well as FAQ's, software, and other information resources at the support site (http://ow.ly/5RIxa).

Instructions for setting the Date and Time can be found on page 39 of the User Manual (click http://ow.ly/5RICl to go directly to the User Manual).

If you have any additional questions, a Consumer Care agent can assist you by calling 1-888-744-5477.

Hope this helps! If so, let me know by rating this solution so that I may help others more effectively.

Lithium ion batteries, if allowed to be drained all the way too many times will stop taking a charge. Replace the player.

philips support page

This worked for my Opus player supposed to work for all Opus players.
Tip: if the Device manager asks you to update first, dont, close the dialog and Choose 'Repair' tab. Follow the instructions from there.
You need to connect the player whilst holding the "+" volume key to enter the repair mode

ya last three year that`s problem so plz tell me solution

to record new music to mp3 from a cd just open up windows media player and insert your cd click on rip and there you go your new music should be added to your library there and after that you can sync it to your mp3 player with no problems

hai julienne rebong .dear you need to update your firmware version of your philips go gear .its possible nothing to worry .just visit www.philips.com enter your country.selecy audio vision type your go gear model number.they will provide you the latest firmware .follow the instruction go ahead .if iam help full says thanks.bye take care.

are your mp3 player support mp4 format?
if not , you still need ot convert your videos.
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