Philips GOGEAR - Answered Questions & Fixed Issues


Even the newest version of the Arcsoft Media Converter, I have found, doesn't recognize FLV files even if you have an FLV codec. Use a free program called Riva FLV Encoder to convert any FLV files to AVI format first. Then Arcsoft will recognize it.

-Tha Mp3 Doctor

Philips GoGear... | Answered on Dec 20, 2019 | 920 views


Hi driddle00...
This information came from the Microsoft WebPage:

"Cannot play back the file. The format is not supported. This behavior occurs because PowerPoint can play back only QuickTime movies (.mov and .qt files) that use compression schemes with corresponding Media Control Interface (MCI)-compatible codecs.

A codec (compressor/decompressor) is an algorithm or scheme that is used to record digital video or audio. For example, when you transmit video over the Internet, the video must be compressed on the sending end and decompressed on the receiving end. A codec can be chosen based upon the user's audio or image quality and image size preferences.

When you read a QuickTime movie, a Video for Windows decompressor decompresses the QuickTime files. If the decompressor does not support the compression method used by the QuickTime movie, the decompressor cannot display the movie on the screen.
To work around this behavior, use one of the following methods. uparrow.gifBack to the top Method 1: Create a hyperlink to the .mov file loadTOCNode(2, 'workaround'); Create a hyperlink to the .mov file, and then let the QuickTime Player for Windows play the file instead. To do this, follow these steps:
  1. Select the object or text that you want to assign the hyperlink to.
  2. On the Insert menu, click Hyperlink.
  3. Under Link to, click Existing File or Web Page.
  4. Select the QuickTime movie that you want to play, and then click OK.

    Note Under Look in, click Current Folder to see a list of files, click Browsed Pages to see a list of recently viewed Web pages, or click Recent Files to see a list of recently used files.
During the slide show, click the linked object or text to play the movie. If a valid player is available, the player starts, and then the player plays the QuickTime movie. uparrow.gifBack to the top Method 2: Convert QuickTime movies to AVI format loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To convert the QuickTime movies to AVI format, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to AVI.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Make sure that you change the extension on the file name to .avi, and then click Save.
uparrow.gifBack to the top Method 3: Recompress the QuickTime movies with compatible codec loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To recompress the QuickTime movies with compatible codec, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to QuickTime Movie.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Click Save.
uparrow.gifBack to the top Verify that QuickTime movies are compatibleYou can use Microsoft Media Player to... loadTOCNode(1, 'moreinformation'); Verify that QuickTime movies are compatible loadTOCNode(2, 'moreinformation'); You can use Microsoft Media Player to verify that a QuickTime movie is compatible with PowerPoint.

Note Microsoft Media Player (Mplayer.exe or Mplay32.exe) is a different program than Windows Media Player. Microsoft Media Player is included with various versions of the Windows operating systems, and is an MCI-compliant device. Windows Media Player, however, is a new technology that does not rely on MCI to play various forms of media. Windows Media Player can play a wider range of video and audio formats than Microsoft Media Player can play.

To determine the compatibility of the movie, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type the appropriate command for your operating system:
    • In Microsoft Windows 98 or Microsoft Windows Millennium Edition, type mplayer.exe, and then click OK.
    • In Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows XP, type mplay32.exe, and then click OK.
    Microsoft Media Player starts.
  3. On the File menu, click Open.
  4. Select the QuickTime movie that you want to verify. Click Open.
If the QuickTime movie is compatible, Microsoft Media Player opens the movie. If Microsoft Media Player opens the movie, but PowerPoint does not, there may be a problem with PowerPoint or with the MCI settings. If Microsoft Media Player does not open the movie, and then you receive an error message in Media Player, the movie is not compatible and cannot be played in PowerPoint. You may be able to make the movie compatible by using one of the methods described in the WORKAROUND section of this article."

Philips GOGEAR... | Answered on Oct 31, 2019 | 203 views


I use youtube converter.
It works great!
download youtube converter

Philips GOGEAR... | Answered on Oct 09, 2019 | 116 views


Video (eg: YouTube Videos) can be dragged onto the PVP such as Philips Sa5285/37 without using ArcSoft or Windows Video Player. Use "Mozilla FireFox 3.0.5" with "Download Helper 3.5.1 Add On" and download the selected Video from YouTube in the prescribed manner and then drag it onto your PVP by opening up "My Computer" in Windows and finding the PVP Icon (make sure your device is connected) - open it and find the Video Folder and if it is not there create one as you would on your PC. This works well as long as the Video is converted to AVI by the Add On Download Helper Convertor. Open "Preferences" window after opening FireFox Browser and opening Download Helper window. Select "Conversion" ,Double Click "Convert FLV Files From ALL to AVI Default" from main window( this would have been set as a rule ). Then Select Input Files with Extension "FLV" then "from site" "ALL" then for "Output" select AVI(mpeg4+mp3) then selct "Details" & then "General" and then "Output Format" "AVI Format" then "Video Codec" "mpeg4" then "Audio Codec" "libmp3lame". Do not go to "Advanced" and change anything -those boxes are left unchecked and just "Custom AVI" comes up for Video Format. Good Luck Friends! DWH

Philips GoGear... | Answered on Sep 26, 2019 | 311 views


i think ,your meaning is to convert the format of your video to suitable for your PHILIPS.
Video Download Studio can help you with this.
it can convert your video to any kind of format,such as AVI, MPEG, MP4, 3GP, WMV, MP3, FLV, MOV, WAV.
get a free trial from http://www.downloadvideos-convert.com/download-videos-music
hope it can help you more or less!

Philips GOGEAR... | Answered on Sep 24, 2019 | 245 views


Different players will accomodate different formats. You might have to reformat the WMA files on your PC and then transfer to your unit.

Philips GOGEAR... | Answered on Sep 17, 2019 | 237 views


Hi terrifoo...
Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
4...Install all your music into Media Player that you want to install on your MP3 player.
5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
6...Media player should recognize the MP3 player and sync with it.
7...After it is sync'ed with the computer,you can add the music you have installed into Windows Media Player to your MP3 Player.
Free Answer...Please take time to rate me

Philips GoGear... | Answered on May 10, 2019 | 301 views


It's not a hard work that you can have a try powerful program Leawo Tunes Cleaner. Leawo Tunes Cleaner is the Windows based professional iPhone cleanup software that could act as iPhone duplicate remover, iPad duplicate remover, iPod duplicate remover and iTunes duplicate remover to help you easily find and remove duplicate songs from iPhone, iPad, iPod and iTunes in clicks. And it help you fix your iTunes music library and other music folders by adding song tags and removing duplicate songs.If you're interested in it, please free download it and have a try
1. Download, install and open Leawo Tunes Cleaner. Choose the "Clean-up Duplicates" option on the main interface.

2. Select a duplicate scanning mode to detect duplicate songs in your iTunes from Quick Scan and Deep Scan. Quick Scan mode is based on song tags including name, artist, album, file size and time, while the Deep Scan mode adopts Accoustic Fingerprint tech for deeper scanning. Choose desired one.

3. Click "Scan iTunes" button to start scaning duplicate copies in your iTunes music library.

4. Via scanning, all duplicate songs would be displayed. You could play back all reference duplicates and determine which file to keep and which file(s) to delete. After selecting which files to remove, click "Remove" button. Tunes Cleaner would immediately delete all duplicate songs.
After you have removed all duplicate songs from your iTunes, sync your iTunes library to iPhone via USB.

tunes-cleaner-scan-result-gwujvob1wsqcwi5j4bnkubbk-3-0.jpg For more details, check: Three Helpful Ways to Delete Duplicate Songs on iPhone

Philips GOGEAR... | Answered on Apr 24, 2019 | 148 views


You can have a try Leawo Tunes Cleaner. Just follow below steps. If you still have issues or have a massive music library in iTunes or other music folders that requires a more powerful and less time-consuming option, the third-party software like Leawo Tunes Cleaner can help you. It can not only automatically clean up duplicate songs in iTunes, but also automatically delete duplicate songs in other music folders. If you want to automatically remove duplicates in iTunes, the automatic duplicate remover might have the answer for you.
1. After kicking off Leawo Tunes Cleaner, click the "Clean-up Duplicate" entry. The program provides 2 duplicate scanning modes: Quick Scan mode and Deep Scan mode. Select one of them to scan duplicate songs.
2. You could delete duplicates in iTunes music library by directly clicking "Scan iTunes" button or click "Add" button to load music files for duplicates removing.
3. After loading source music files, click the "Scan" button on the upper-right corner to start scanning duplicates. The program would display all duplicates clearly and suggest what to remove. You could decide which duplicates to delete by checking them and then click the "Remove" button to remove duplicate songs.

For more details, check: How to Delete Duplicate Songs
view-the-downloading-videos-by-sorting-16-1srvjsc4otpwize3cqbthuvm-1-0_7.jpg

Philips GOGEAR... | Answered on Apr 22, 2019 | 100 views


Hi, there are two types of reset mode:

The soft rest,
And the hard reset.

soft reset by pressing the power button and volume up (+) button together. if It didn't work. you can do the hard reset.

hard reset by pressing the reset button (its a small hole next to usb connection socket) with a safety pin. It worked. Thankfully it does not delete any of the content on the device .

Have a nice day...

Philips GOGEAR... | Answered on Apr 14, 2019 | 7,987 views


Just right click the song in iTunes and select Convert to MP3. It will make a copy of the song in iTunes that you should be able to move to your MP3 player

Philips GOGEAR... | Answered on Aug 27, 2018 | 8,979 views


Apparently the battery is unable to charge/recharge.

Philips GoGear... | Answered on Feb 06, 2018 | 59 views


You have to put into another electronic system to solve this then you can findout problem easily

Philips GoGear... | Answered on Jan 24, 2018 | 129 views


If you have no Walmart proof of purchase, you may have to just replace it.

Philips GoGear... | Answered on Dec 15, 2017 | 69 views


You may want to contact whoever your IT source is you deal with. They do have programs to assist in reestablishing information. It could be a driver that you disconnected accidentally. If so, you would need install a driver.

When all else fails, you may need take the unit in to someplace like Office Depot or Best Buy for a checkup. They do check and tell you what is wrong, how much it will cost to repair, etc.

Philips GOGEAR... | Answered on Dec 04, 2017 | 142 views


Thanks but this does not help me

Philips GoGear... | Answered on Nov 23, 2017 | 70 views


there is a more modern and advanced method of getting unlimited mp3 and videos on your Philips GoGear. Tubget is the answer

Philips GoGear... | Answered on Nov 21, 2017 | 194 views


If the device offers the ability to create folders (like rock, folk, classical) that are selectable, create one called podcasts. If not, retitle all the podcasts so that the file names all start with a Z, and then at least they will be at the bottom of a master list when played in sequence. Doesn't help in shuffle mode though, as the podcasts will still play randomly if you can't isolate them to a separate folder.

Philips GoGear... | Answered on Nov 17, 2017 | 162 views

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