Make sure that there is not a jam in the paper intake well. remove the paper and tilt the printer towards you and lightly tap the back to dislodge anything that might be up there. Also, you can use an air can to spray in the well as well and that really is great as it cleans the dust out too... PLEASE let me know if this dows not work and we can dig deeper, ok??!! Pleasure to assist this evening.... Guy :)
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