Question about Epson Stylus Photo RX620 All-In-One InkJet Printer

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Hello! I had a loud schreeching noise and a scan error. I followed directions to lock and unlock 3x, then leave locked. the schreeching stopped but it still will not scan. what to do?

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  • Anonymous Jan 26, 2010

    thank you! i think you are right...so, i've sent my husband out to buy a new one. thanks so much!

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If you are getting a screaching noise when you are trying to scan something, the scanner bar is either dirty or bad. You can either try and open up the device and clean it or you can buy a new one.

I have found that it's just cheaper to buy a new one then trying to replace parts unless it's a $800+ business device.

I wish you the best of luck.

Posted on Jan 26, 2010

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Sounds like time to buy a new printer. The printers these days, making a noise like that, indicate (usually) that the belt drive is off the track or has teeth in the gears broken. Most printer repair shops have told me they can't really fix these things. Cheaper to buy a new one.

Posted on Jan 25, 2010

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1 Answer

Won't scan Makes loud noise


The scanner is probably locked. there will be a sliding lock somewhere on your scanner that you will need to unlock before you can use the scanner. If you can provide me with the model number of the scanner I can see if i can find a manual for you that will tell you where the lock is.

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Unless you forgot and tried to use it locked…then unlocked it after, it seems unlikely that changing the ink could directly affect anything related to the scanner. So especially if it still scans and now just makes more noise then before, we can reasonably say it isn’t a faulty locking mechanism and that the gears are probably not stripped, which would either stop it or not. So you’re looking at either something simple like the gear assembly being dry, shifted slightly, etc. or the safety by the lock that makes noise to tell you the device is locked is stuck somehow. The one can be tested by removing the little plastic safety that makes the noise when the scanner is turned on and locked; the other you might be able to test with some WD40 and see if it runs quieter.

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1 Answer

My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


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Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

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1 Answer

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Hello,
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