Well, without knowing the exact model of tv and remote, I can just give my best guess.
Try using the volume up/down on the TV and / or the remote.
On the TV, try pressing both the volume up and down at the same time.
Stick the remote right in the face of the TV (direct in front of the remote sensor) and hit the mute button.
Try tapping the mute button in very short single bursts rather than pressing it for a half second like you would any other button.
If any of those work, please come back and reply with the model of the TV and remote, because someone somewhere probably has the same issue and would love to have it solved!
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