Are you using Dell Series 5 ink cartridges?
Please unplug the printer from the wall. Now remove the power brick from the
back of the printer for 60 seconds. Now plug everything back in. This will reset
any error messages the printer has. Now open the printer with the power on and
the cartridges should go to the center to be replaced. Take out both Dell Series
5 ink cartridges and make sure the tape is off the cartridges and insert both
back in and make sure the seat properly and latch. Close the printer and it
should print an alignment page. If you still get the error message, please read
bleow.
Black cartridge = black side(left side) Color cartridge = Color
side(right side)
Photo Cartridge = Black side(left side) Color cartridge = Color
side(right side)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset.
Article on refilling Dell ink
cartridges.
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or
Dell's
Website.
It is also possible to get a new ink cartridge with a bad sensor. Please take
it to the place of purchase for a refund or a replacement one.
Rick
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