20 Most Recent HP Officejet 6310 All-In-One InkJet Printer Questions & Answers

Some times you will find the paper is too "THICK" try copying to a thinner paper then faxing.

Found that out this week. Hope it helps?

I contacted HP customer service and was given a solution that worked for this precise problem: "Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clearn, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom."

This worked for me. At least immediately. I hope it doesn't happen again.

Generally the hinge will fall into a groove when lifted up. If it will not close you can generally lift the lid a bit higher and dislodge the hinge from these grooves and it should close.

This issue may cause due to the following reasons.
1. Unlocked rear access door.
2.Dirty paper feed rollers. Over time, paper fibers and dust will stick to the rollers
3.Partially installed paper tray.
4.The paper is being pushed in too far.
However, to resolve the issue I have included the troubleshooting steps, which are ranked by simplicity and probability of success.
We truly appreciate the trust that you have displayed in us and our service and assure you that we will certainly live up to your expectations.
Solution summary:
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* Paper jam (article)
* Supported paper
* Check the size of the paper / check with different paper
* Check the number of sheets loaded
* Cleaning the rollers
* Power cycle
* Connect directely to wall out let
* Semifull Reset

Paper jam:
========
Instead of sending this document in a text format, we are referring you to the Web link clearing the paper jam, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00668030&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Supported paper:
===========
Instead of sending this document in a text format, we are referring you to the Web link for using the supported paper, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608729&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Check the size of the paper/ check with different paper:
====================================
Ensure, that you are using correct size, and thickness of the paper, if the error message still appears, check with other paer.
Check the number of sheets loaded:
========================
Ensure, that minimum number of sheets are load, try to load single sheed and try printing.
Cleaning the rollers:
=============
1. Unplug the printer power cord and remove the back door.
2. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
3. Allow the rollers to dry completely, then close the rear door.
4. Open the print carriage access door.
5. Use a soft cotton swab dampened with water to clean the four small metal paper rollers. Avoid touching the encoder strip. The illustration below shows the relative locations of these parts.
6. Use a clean, dry cotton cloth to wipe the carriage rod. Move the carriage as needed to clean the full length of the rod. Do not lubricate the rod.
7. Close the printer, plug the power cord in, and turn on the printer power.
8. If the error message does not go away, you need to get the printer serviced.
Power Cycle:
========
Follow the steps below to power cycle your all-in-one:
1. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet.
4. Check for the functionality.
Connect directely to wall out let:
======================
The surge protector may not supply sufficient power to the printer. To isolate the issue please remove the power plug of the printer from the surge protector and connect it to the wall jack directly.
Being a All-in-One Machine it needs full voltage to be supplied while initializing Surge protectors supply suppressed voltage to the printer which leads to unexpected issues in the printer
Semifull Reset:
==========
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Now check the functionality,
Please feel free to reply us. It is our responsibilityto serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
We value our esteemed customers and your satisfaction is very important to us. Customer service and satisfaction are at the top of our corporate goals.
We are always available round the clock to assist you technically regarding the problems you may experience with All-in-One.

Thanks & regards

Pradeep Kumar

Try cleaning the contacts where the cartridge seats with 90% or better isopropyl alcohol.

Try uninstalling printer, reboot computer then reinstall printer drivers. do not accept HP updates as they block non HP consumables. Update manually if needs must.

Clean the golden contacts inside the printer where the ink cartridge contacts touch. If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

If you do not have the disk you can use the links below to download the driver (copy and paste): Setup and install HP Officejet 6310 All-in-One Printer: http://www.google.com/url?sa=t&source=web&ct=res&cd=1&url=http%3A%2F%2Fh10025.www1.hp.com%2Fewfrf%2Fwc%2FsetupCategory%3Flc%3Den%26cc%3Dus%26product%3D1119598%26dlc%3Den&ei=g7UwSqeOBYalsAbMmuHiBA&rct=j&q=HP+Officejet+6310+download+drr&usg=AFQjCNH2VkIqJB5qSW9stPAp_2jxjbzIMQ Select your operating system HP Officejet 6310 All-in-One Printer: http://www.google.com/url?sa=t&source=web&ct=res&cd=2&url=http%3A%2F%2Fh10025.www1.hp.com%2Fewfrf%2Fwc%2FsoftwareCategory%3Fproduct%3D1119598%26lc%3Den%26cc%3Dus%26dlc%3Den&ei=g7UwSqeOBYalsAbMmuHiBA&rct=j&q=HP+Officejet+6310+download+drr&usg=AFQjCNFZYok6QLKOBao-JeCxcfscUuxklg Or try: http://www.google.com/webhp#hl=en&q=HP+Officejet+6310+download+drr&aq=f&oq=&aqi=&fp=9ZixuGkm6ts

"Call blocked" refers to the phone system caller ID name; this has nothing to do with the Fax function of the HP6310. Some callers block their name from showing up on your phone's call ID display.

HP Officejet 6310 All in One Printer You will find the information here.

Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)

if the cartridge cable is damaged you can't replace it you would be better off buying a new 1.

there is a cover where you put the ink then close it if that is closed you may have knocked the lever for the sensor to let the printer know the cover is closed and that would be why but if the lever is in place and the printer is old it might be time for a new printer. The only other thing that could cause a problem would be a problem with the cartridge if it's empty or if the cart is new it could be defective.