20 Most Recent HP Officejet 6310 All-In-One InkJet Printer Questions & Answers


This issue may cause due to the following reasons.
1. Unlocked rear access door.
2.Dirty paper feed rollers. Over time, paper fibers and dust will stick to the rollers
3.Partially installed paper tray.
4.The paper is being pushed in too far.
However, to resolve the issue I have included the troubleshooting steps, which are ranked by simplicity and probability of success.
We truly appreciate the trust that you have displayed in us and our service and assure you that we will certainly live up to your expectations.
Solution summary:
=============
* Paper jam (article)
* Supported paper
* Check the size of the paper / check with different paper
* Check the number of sheets loaded
* Cleaning the rollers
* Power cycle
* Connect directely to wall out let
* Semifull Reset

Paper jam:
========
Instead of sending this document in a text format, we are referring you to the Web link clearing the paper jam, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00668030&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Supported paper:
===========
Instead of sending this document in a text format, we are referring you to the Web link for using the supported paper, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608729&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Check the size of the paper/ check with different paper:
====================================
Ensure, that you are using correct size, and thickness of the paper, if the error message still appears, check with other paer.
Check the number of sheets loaded:
========================
Ensure, that minimum number of sheets are load, try to load single sheed and try printing.
Cleaning the rollers:
=============
1. Unplug the printer power cord and remove the back door.
2. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
3. Allow the rollers to dry completely, then close the rear door.
4. Open the print carriage access door.
5. Use a soft cotton swab dampened with water to clean the four small metal paper rollers. Avoid touching the encoder strip. The illustration below shows the relative locations of these parts.
6. Use a clean, dry cotton cloth to wipe the carriage rod. Move the carriage as needed to clean the full length of the rod. Do not lubricate the rod.
7. Close the printer, plug the power cord in, and turn on the printer power.
8. If the error message does not go away, you need to get the printer serviced.
Power Cycle:
========
Follow the steps below to power cycle your all-in-one:
1. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet.
4. Check for the functionality.
Connect directely to wall out let:
======================
The surge protector may not supply sufficient power to the printer. To isolate the issue please remove the power plug of the printer from the surge protector and connect it to the wall jack directly.
Being a All-in-One Machine it needs full voltage to be supplied while initializing Surge protectors supply suppressed voltage to the printer which leads to unexpected issues in the printer
Semifull Reset:
==========
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Now check the functionality,
Please feel free to reply us. It is our responsibilityto serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
We value our esteemed customers and your satisfaction is very important to us. Customer service and satisfaction are at the top of our corporate goals.
We are always available round the clock to assist you technically regarding the problems you may experience with All-in-One.

Thanks & regards

Pradeep Kumar

HP Officejet... | Answered 2 days ago


Try cleaning the contacts where the cartridge seats with 90% or better isopropyl alcohol.

HP Officejet... | Answered on Jan 22, 2018


Try uninstalling printer, reboot computer then reinstall printer drivers. do not accept HP updates as they block non HP consumables. Update manually if needs must.

HP Officejet... | Answered on Nov 28, 2017


Clean the golden contacts inside the printer where the ink cartridge contacts touch.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

HP Officejet... | Answered on Jun 05, 2017


If you do not have the disk you can use the links below to download the driver (copy and paste): Setup and install HP Officejet 6310 All-in-One Printer: http://www.google.com/url?sa=t&source=web&ct=res&cd=1&url=http%3A%2F%2Fh10025.www1.hp.com%2Fewfrf%2Fwc%2FsetupCategory%3Flc%3Den%26cc%3Dus%26product%3D1119598%26dlc%3Den&ei=g7UwSqeOBYalsAbMmuHiBA&rct=j&q=HP+Officejet+6310+download+drr&usg=AFQjCNH2VkIqJB5qSW9stPAp_2jxjbzIMQ Select your operating system HP Officejet 6310 All-in-One Printer: http://www.google.com/url?sa=t&source=web&ct=res&cd=2&url=http%3A%2F%2Fh10025.www1.hp.com%2Fewfrf%2Fwc%2FsoftwareCategory%3Fproduct%3D1119598%26lc%3Den%26cc%3Dus%26dlc%3Den&ei=g7UwSqeOBYalsAbMmuHiBA&rct=j&q=HP+Officejet+6310+download+drr&usg=AFQjCNFZYok6QLKOBao-JeCxcfscUuxklg Or try: http://www.google.com/webhp#hl=en&q=HP+Officejet+6310+download+drr&aq=f&oq=&aqi=&fp=9ZixuGkm6ts

HP Officejet... | Answered on Feb 21, 2017


"Call blocked" refers to the phone system caller ID name; this has nothing to do with the Fax function of the HP6310. Some callers block their name from showing up on your phone's call ID display.

HP Officejet... | Answered on Sep 01, 2016


Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)

HP Officejet... | Answered on Aug 11, 2016


if the cartridge cable is damaged you can't replace it you would be better off buying a new 1.

HP Officejet... | Answered on Jan 28, 2016


there is a cover where you put the ink then close it if that is closed you may have knocked the lever for the sensor to let the printer know the cover is closed and that would be why but if the lever is in place and the printer is old it might be time for a new printer. The only other thing that could cause a problem would be a problem with the cartridge if it's empty or if the cart is new it could be defective.

HP Officejet... | Answered on Jan 28, 2016


Any blocks of colour that are "shaped" are being added on purpose by the machine. Faults on cartridges or the print heads or produce by leaks will be blurred or simple ink blots.
This sounds like the printer can't cope with one of the fonts in your documents. Or perhaps a driver problem?
Try running the test page that is with the printer, perhaps not connected to the computer. If that is OK there's nothing wrong with the printer and it's a driver or font issue.

HP Officejet... | Answered on Nov 23, 2015


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HP Officejet... | Answered on Oct 20, 2015

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