Hello,
There are two ways of solving this type of problem, here are the way out to solve it below
please carefully follow this instruction below
1) On
these units they have a self resetting device that you will need to
activate this is done by unplugging the oven for at least one hour then
plugging it back in and wait for 5 min then press the normal cancel
button or you might even hear a click sound then you will be allowed to
unlock it ok and close the door hope this helps you out
2) IF you can locate the model number tag (bottom left of door opening) you can look up the manual at www.geappliances.com
The
only button on your stove that should make the door lock would be the
clean button (self clean model) if that is pressed simply hit the
clear/off or cancel key and wait for the door to unlock.
IF
the self
clean option ran for an hour or so, you will have to wait for the
washer to cool down before the lock can un-lock (safety feature)
thank you and thanks for using fixya.
Check if the program has finished and returned to release. If not the latch wont operate.
Hi
The door
lock assembly is bad and should be replaced, you can try to move it but that
won't help and will have to be replaced to solve this issue. Hope this
helps...please post back for further assistance.
Daniel
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