Ice in bottom of frezer

If it is 12 x 12 tile, and not sheet with a 12x12 pattern you should be able to get a corner up and just peel the one square out.
If it's a sheet with a 12x12 title pattern and the bump is small, you can put a metal putty knife flat over the bump and hit it once with a hammer to see if you can flatten it. If the bump is large you're going to have to do a clean cut to remove it, the use a heat gun and a metal putty knife to flatten it out afterwards.

Is it your ice maker, or possible the blades that crush the ice or dispense the cubes? What can happen in the latter case is that during the storm the ice melted and pooled in the cutter mechanism. Then, when power was restored, the blades were frozen solid. To fix, investigate taking out the cutter mechanism and letting it thaw and drain. Then reinstall and use frequently for the first few days to prevent refereezimg.

Your defrost termination sensor has failed & needs to be replaced.(very very common problem with todays fridge's specially samsung)

Good day,
There are 2 vents. The one on the top to allow air from the freezer into the fridge. There is a second one, a return on the bottom left that allows the air to return to the freezer.
The return vent is the one that is blocked. (iced up).
On your model, it is very difficult to melt the ice out especially using heat due to all the plastic and foam.
Although ugly, it is best to unplug the machine, and leaving both doors open fo 24 hours.

you have a blocked drain.i use a steamer to clear the drain,they cost around 50 bucks,take off the back wall.melt out ice with hair dryer,crack out as much ice that you can with plyers or hammer,gently hit it and it will crack out if the floor is a sheet of ice and a putty knife comes in handy,when you melt out and remove ice stick the tip of steamer in drain and clean the drain out,hit it for 10 seconds then stop wait a minute and hit it again,you don't want to damage the drain line it's plastic so take your time,pour hot water down drain to make sure it's clear you might have to use hair dryer and heat up the inside of ceiling in the fridge section in the middle of back wall and ceiling where the drain is, the air ducts are there also,whenwater stops dripping you'll know you melted all the ice,good luck

Your defrost drain hole is frozen over. Turn the fridge off. Remove the lower bin. Take a hammer and carefully break the ice sheet to remove it. Use a hair dryer to defrost the drain line in the rear of the freezer just below the back panel. The drain line is up on the back inside the drain pan,not under the ice you will be breaking in the bottom.

sounds as if your defroster has quit on you. The defroster prevents the ice from building up inside of the unit. It is located in the space between the fridge and freezer. You need the model and serial number of the unit and go to the appliance supply house for the replacement part. Be careful when removing the interior of the fridge as not to crack the inner plastic covering. Also as with any type of electrical appliance be sure to disconnect the power before repairs are to be made. You will also need to shut the fridge down about 10 hrs or so before trying to do repairs as to let the ice melt. Good Luck

Dave

Yes , should still work as long as you didnt hole the coolant pipes. Use some putty or similar to block the hole.

The drain is behind the back panel in the freezer at the bottom. Sounds like it is frozen over which is pretty common. Will need to remove panel and thaw out drain by running hot water down. You can use a putty knife to break up ice first. Make sure you get all ice around the drain above and below the thin aluminum tray at the bottom. After the drain is free don't be alarmed if you get some water on the floor because the drain pan may not hold all of the water you ran down the drain. Not anything you can do to prevent this on this model.

the defrost drain is more than likely plugged. unplugg the fridge, take the back pannel of the freezer. remove as much ice as you can from the drain trough (putty knife works good). Once you can see where the drain spout is use hot water and a turkey baister to clear the ice from the drain. this will stop the build up of water(ice) in the bottom. as for the eggs i know it souns simple but turn the fridge down a half point per 24 hrs. use a thermometer in a glass of water to check the tmp. can safley run between 33f and 40f. Good luck.