Hi,
Try resetting the printer to factory Defaults. First turn off the
printer, then open the front cover like if you were to take the
toner cartridge
out. Once the front cover is open then push and hold the two buttons on
the panel of the printer and turn the printer on. Make sure the front
cover is open and that you are pushing the two buttons all the lights
will
flash
and they will stop at the very bottom light and stay solid once that
happens let go of the buttons and close the cover and that should reset
the printer. If that does not fix the problem then it could be something wrong with the Controller Board and will probably need to be replaced.
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