Brother Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

Sorting copies using the ADF

You can sort multiple copies. Pages will be

stacked in the order (1, 2, 3), (1, 2, 3)

and so on.

1 Press (Copy) to illuminate it in


2 Load your document.

3 Use the dial pad to enter the number of

copies you want (up to 99).

4 Press Options and ? or ? to select


Press Menu/Set.

5 Press ? or ? to select Sort.

Press Menu/Set.
6 Press Start.

I’m happy to assist further over the phone at

Brother MFC 7420... | Answered 3 days ago

The printer have its own initialization but seem to fail to complete initialization process. Check and clear the carriage jam, open check for motor failure in the carriage system.

Brother DCP-195C... | Answered 3 days ago

If the machine is an MFC3420c using the LC21/800 style cartridges, then the ink cartridges are sitting on it.

Brother MFC... | Answered on Mar 18, 2019

The toner reset is performed on the toner cartridge not the printer menu. If the toner has registered empty don't try to use it unless it has actually been refilled. These cartridges actually do run almost completely empty unlike earlier models. If the cartridge has been filled you can reset the flag gear on the right hand end but correct positioning is crucial.

Brother Office... | Answered on Mar 18, 2019

The waste ink chamber is probably full. You could disassemble the machine to remove clean and replace the waste ink pads then reassemble the machine and perform the purge count reset procedure (check google) or save yourself some grief and a heck of a mess and replace the machine.

Brother Office... | Answered on Mar 18, 2019

The grey lock lever rotates. Turn it anticlockwise to release the drum tray and clockwise to lock it

Brother... | Answered on Mar 18, 2019

Make sure all connections are as they should be, then make sure your ink cartridge are installed correctly and aligned properly- you can do the aligning process through the menu on your computer. Best of Luck!

Brother Office... | Answered on Mar 17, 2019

On most color machines emptying the waste toner cartridge isn't an issue because the auger system dumps it into the waste toner. The brother machines before this a different way and have a cleaning blade in them. This blade wears out over time and needs to be replaced. Those waste toners last forever in that machine so your better off just replacing it. Other wise you probably are going to make a huge mess just to have problems once you get it back together.

Brother Office... | Answered on Mar 17, 2019

Brother Office... | Answered on Mar 16, 2019

I don't have cd and my printer is old.I shifted at new home and don't have cd and usb.I need to take official print out by my brother printer. Found article which means a lot so sharing with you also read and fix your problem for
How Do Install Or Setup Brother Wireless Printer Without CD Fixotip

Brother Office... | Answered on Mar 15, 2019

If Brother support told you to take it to a service center, what makes you think Brother support was wrong?
Why not take it to a service centre?

Brother... | Answered on Mar 13, 2019

If it says there is a jam, then there is. Open all the doors, remove the paper trays and use a flashlight to look for a small torn piece of paper. It is in there. Number one tip, pull paper jams evenly and if the paper tears, make sure you do the jigsaw puzzle and make sure you have the lot.

Brother Office... | Answered on Mar 13, 2019

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