I have just done a de-scale and clean of my Impressa Z5 machine. i re-assembled the cappy nozzle and when I press the milk button, the machine makes the thump thump noise that it should before the milk comes from the nozzle but nothing happens - no milk, no steam!
If you pull the cappacino component off. The black plastic thing at the end of the metal tube (where the cappacino component's attached to) can be unscrewed by rotating it with your hand. You can clean it with a brush and a thick needle to clean the hole the make sure that it's not blocked. After that just screw it back on and reattach the cappacino component.
We have managed to fix the problem. The metal nozzle from the machine to the cappy nozzle had a blockage which my husband managed to free, so all fine now.
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