20 Most Recent Dell 1815dn All-In-One Laser Printer - Page 2 Questions & Answers


Drum unit is damaged or scratched. Replace drum. Certainly sounds like a mechanical issue rather than a software issue. I had a similar issue on my laser printer, and replacing the drum solved it.

Dell 1815dn... | Answered on May 19, 2014


IF this is a high use printer, there are some other things that might be in need of attention. There is a corona wire, drum and drum wiper that are consumables too.

Dell 1815dn... | Answered on Mar 31, 2014


I am not a tech person by any stretch of the imagination but if it's the thing I had so much trouble finding I can tell you.
Put your hand into the area where the printed page comes out , feel along the "ceiling" of this area (mine was in the mid-front, left hand corner). There is a little toggle-type tab. Flip it the other way & try to print again.
Good Luck!!!!!!!

Dell 1815dn... | Answered on Mar 10, 2014


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Dell 1815dn... | Answered on Feb 18, 2014


hi first make sure the printer has toner.
according to disassemble the power supply and assemmble again, put the sensor tab into position.

Dell 1815dn... | Answered on Nov 21, 2013


hi, first make sure that the drive you installed is Compactivel with the operating system of your printer.
second if windows operating system make the numbers of bits (32 or 64).
third sure the paper setting this right.

Dell 1815dn... | Answered on Nov 21, 2013


hi, first check the paper sensor, wipe or blow, as if a skilled technician in prnters, disassemble the power supply and check and clean or damaged sensors or substitute another power supply.

Dell 1815dn... | Answered on Nov 21, 2013


No Paper add paper problem but and i try everything and the problem is same no paper pls someone help!!!

Dell 1815dn... | Answered on Oct 09, 2013


After a paper jam occurs in the rear cover of a Dell Laser Multi-Function Printer 1815N, the printer will not resume when the jammed paper is removed. This is the normal behavior of the printer as there is no sensor on the rear cover of this printer.

To open the back cover and remove any stuck paper, perform the following steps:
  1. Open and close the front cover.
    The jammed paper may automatically exit the printer. If the paper does not exit, go to the next step.
  2. Gently pull the paper out of the output tray.
  3. If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear cover.
  4. Skip to step 9. If you do not see the paper, go to the next step.If you see the jammed paper, push the two blue pressure levers up and remove the paper.
  5. Release the blue strap, the rear cover stopper, and fully open the rear cover.
  6. Unfold the duplex guide fully.
  7. While pushing the fuser lever to the right, open the fuser door. NOTICE: Make sure to unfold the duplex guide before opening the fuser door, or the fuser door may be damaged.
  8. Pull the jammed paper out.
  9. Return the levers, fuser door, rear cover stopper, and duplex guide to their original position.
  10. Close the rear cover.
  11. Open and close the front cover.
    Printing automatically resumes.

Dell 1815dn... | Answered on Aug 27, 2013


I had exact same issue, could not scan in any size larger than Letter; changed Scan Default settings for paper size but made no difference. Based on dmf1984's suggestion I did same: went to Start -> Dell -> Dell Printers -> Dell Laser 1815dn -> Network Scan and changed Scan Paper size to Legal hit apply then tried scan again... problem solved92a90e38-52a9-4018-8666-d2da0be7f6f8.jpg

Dell 1815dn... | Answered on May 16, 2013

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