20 Most Recent Brother HL-5240 Laser Printer Questions & Answers


Hello, Andrea.

Sounds like either your printer needs a new fuser assembly (If the teflon roller gets scratched or starts to disintegrate you will get lines or black marks on the page) or you need a replacement toner.

Hope this helps.

Brother HL-5240... | Answered on Aug 23, 2019


Must be set on Brother MFC-7360N series. Set on PC-FAX will not print with all programs, as it is printing with an output through the fax. Go to control panel, select devices, printers to change to pc-7360 series. This should print on all programs.

Brother HL-5240... | Answered on Aug 01, 2019


That is a serious error and you need to press the go button and see which lights are lit while you hold it and it tells the rest of the error. Could be main pcb, engine pcb or even a fuser error.

Brother HL-5240... | Answered on May 09, 2019


If the marks on the page appear to repeat three or four times down the page regardless of what is printed, it could be the drum unit ( the unit the cartridge fits into) You can test this by taking the cartridge out of the drum and looking at the cylinder in the drum unit. If has light coloured bands, or looks very black, then it is at or past its life cycle ca20-25k pages. If it has clots of toner stuck to it but is otherwise ok, you could carefully clean it with alcohol and a cotton ball to remove the toner clots. Steady and patient is more rewarding than trying to grind the stuff off. If the drum looks reasonably clean, open the flap at the back of the printer and look closely at the fuser. If there are clots of toner stuck to the orange pressure roller or to the grey/tan fuser roller, then the fuser will need to be taken out and cleaned also with alcohol, cotton ball and much patience.

Brother HL-5240... | Answered on Feb 13, 2018


Three or four repeating marks down the page means there will be a spot or smudge of toner on drum unit. Open the front hatch and remover the toner and drum assembly. Separate the toner and drum. Rotate the drum cylinder using the white gear at one end looking carefully at the surface of the cylinder as you turn it. Somewhere on the surface you will see one or more black specks. These need to be cleaned off using alcohol (preferably Iso-propanol but methylated spirit will do)on a cotton ball (or very soft cloth or tissue paper). Once you have found and cleaned off all specks you can re-assemble the toner and drum, put it back in the printer and run a test page. That should fix your problem.

Brother HL-5240... | Answered on Nov 04, 2017


Perform a Factory Reset


Turn the printer power switch OFF on the right side of the printer. Check that the front cover is closed.


Turn the printer power switch ON while holding down the GO button until the Toner, Drum, and Paper LEDs are lit.

Release the GO button. All LEDs will be off.


Press the GO button 8 times. The Ready LED will flash briefly while the printer is reset. After the printer is reset the Ready LED will be lit.



Print a Test Print Page


Print the Print Settings by pressing the GO button three times.

- If the Print Settings pages do not print, check for alarm lights on the printer. Clear the printer error before trying to print again.

- If the Print Settings pages print, the problem is isolated to printing from your computer. Verify the printer cable connects from the back of the computer directly to the printer. If the cable has become disconnected, loose, or connects through another device, the printer may not be able to print.

Check the Printer Driver Properties

Follow the instructions below based on the operating system installed on your computer.

Windows 7:

Click on the Windows icon => Control Panel => View Devices and Printers.


Right mouse click the Brother printer. Left click See What's Printing. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

Click the General tab and Print Test Page button. The Windows test page should now print.

- If the Windows test page prints, try printing from a program.
Windows Vista:

Click on the Windows icon => Control Panel => Printers or under Hardware and Sound click Printer.

Right mouse click the Brother printer. Select Run as administrator and left click Open. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


Click the General tab and Print Test Page button. The Windows test page should now print.


If the Windows test page prints, try printing from a program.


Windows XP and 2000:


1. For Windows XP Professional, click on Start => Printers and Faxes.


For Windows XP Home Edition, click on Start => Control Panel =>Printers and other hardware => Printer and Faxes.


For Windows 2000, click Start => Settings => Printers.


2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.


3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


4. Click Properties from this Printer menu list.


5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


6. Click the General tab and Print Test Page button. The Windows test page should now print.


- If the Windows test page prints, try printing from a program.


Brother HL-5240... | Answered on Apr 04, 2016


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Brother HL-5240... | Answered on Feb 19, 2016


My HL-5240 did the same thing, Here is what I found:

Look at the back of the printer. Pull down the back cover. Look to the right and the left of the exposed internals of the printer and there should be another handle/knob you can pull down. Pull these both down simultaneously and check to make sure there isn't a piece of paper in there! This was a shock to me! My office printer was held up for days until I found this hidden door in the back! I felt like an idiot that it was from a stupid paper jam!

Brother HL-5240... | Answered on Oct 29, 2014


You may need to clean the rubber feed roller with a damp towel, water only, or if parts are broken or missing, a new paper tray, around $20.00

Brother HL-5240... | Answered on Oct 25, 2014


straight paper path. take out tray and toner.. pop down back the paper will be in one of the places.. check for nicks or damage to leading edge of the paper. If its labels get back to us.

Brother HL-5240... | Answered on Jul 26, 2014


It is probably the toner cartridge, not the drum. I suggest swapping in old toner cartridges and drums to nail down the problem. I keep at least one old toner and one old drum for that purpose. By the way I just bought a toner cart from monoprice.com. It will not last as long as a Brother cart, but costs very little.

Brother HL-5240... | Answered on Jul 14, 2014

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