Brother HL-5240 Laser Printer - Answered Questions & Fixed issues

Hello, Andrea.

Sounds like either your printer needs a new fuser assembly (If the teflon roller gets scratched or starts to disintegrate you will get lines or black marks on the page) or you need a replacement toner.

Hope this helps.

Must be set on Brother MFC-7360N series. Set on PC-FAX will not print with all programs, as it is printing with an output through the fax. Go to control panel, select devices, printers to change to pc-7360 series. This should print on all programs.

That is a serious error and you need to press the go button and see which lights are lit while you hold it and it tells the rest of the error. Could be main pcb, engine pcb or even a fuser error.

If the marks on the page appear to repeat three or four times down the page regardless of what is printed, it could be the drum unit ( the unit the cartridge fits into) You can test this by taking the cartridge out of the drum and looking at the cylinder in the drum unit. If has light coloured bands, or looks very black, then it is at or past its life cycle ca20-25k pages. If it has clots of toner stuck to it but is otherwise ok, you could carefully clean it with alcohol and a cotton ball to remove the toner clots. Steady and patient is more rewarding than trying to grind the stuff off. If the drum looks reasonably clean, open the flap at the back of the printer and look closely at the fuser. If there are clots of toner stuck to the orange pressure roller or to the grey/tan fuser roller, then the fuser will need to be taken out and cleaned also with alcohol, cotton ball and much patience.

Three or four repeating marks down the page means there will be a spot or smudge of toner on drum unit. Open the front hatch and remover the toner and drum assembly. Separate the toner and drum. Rotate the drum cylinder using the white gear at one end looking carefully at the surface of the cylinder as you turn it. Somewhere on the surface you will see one or more black specks. These need to be cleaned off using alcohol (preferably Iso-propanol but methylated spirit will do)on a cotton ball (or very soft cloth or tissue paper). Once you have found and cleaned off all specks you can re-assemble the toner and drum, put it back in the printer and run a test page. That should fix your problem.

Perform a Factory Reset

Turn the printer power switch OFF on the right side of the printer. Check that the front cover is closed.

Turn the printer power switch ON while holding down the GO button until the Toner, Drum, and Paper LEDs are lit.

Release the GO button. All LEDs will be off.

Press the GO button 8 times. The Ready LED will flash briefly while the printer is reset. After the printer is reset the Ready LED will be lit.

Print a Test Print Page

Print the Print Settings by pressing the GO button three times.

- If the Print Settings pages do not print, check for alarm lights on the printer. Clear the printer error before trying to print again.

- If the Print Settings pages print, the problem is isolated to printing from your computer. Verify the printer cable connects from the back of the computer directly to the printer. If the cable has become disconnected, loose, or connects through another device, the printer may not be able to print.

Check the Printer Driver Properties

Follow the instructions below based on the operating system installed on your computer.

Windows 7:

Click on the Windows icon => Control Panel => View Devices and Printers.

Right mouse click the Brother printer. Left click See What's Printing. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.

Click Properties from this Printer menu list.

Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

Click the General tab and Print Test Page button. The Windows test page should now print.

- If the Windows test page prints, try printing from a program.
Windows Vista:

Click on the Windows icon => Control Panel => Printers or under Hardware and Sound click Printer.

Right mouse click the Brother printer. Select Run as administrator and left click Open. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.

Click Properties from this Printer menu list.

Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

Click the General tab and Print Test Page button. The Windows test page should now print.

If the Windows test page prints, try printing from a program.

Windows XP and 2000:

1. For Windows XP Professional, click on Start => Printers and Faxes.

For Windows XP Home Edition, click on Start => Control Panel =>Printers and other hardware => Printer and Faxes.

For Windows 2000, click Start => Settings => Printers.

2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.

4. Click Properties from this Printer menu list.

5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

6. Click the General tab and Print Test Page button. The Windows test page should now print.

- If the Windows test page prints, try printing from a program.

You may need to clean the rubber feed roller with a damp towel, water only, or if parts are broken or missing, a new paper tray, around $20.00

straight paper path. take out tray and toner.. pop down back the paper will be in one of the places.. check for nicks or damage to leading edge of the paper. If its labels get back to us.

It is probably the toner cartridge, not the drum. I suggest swapping in old toner cartridges and drums to nail down the problem. I keep at least one old toner and one old drum for that purpose. By the way I just bought a toner cart from monoprice.com. It will not last as long as a Brother cart, but costs very little.

If you are using a generic toner, replace it with cartridge from Brother. Many of these are caused by using a refilled cartridge or a generic cartridge. Use a cleaning sheet and run it though a couple of times, if this does not clear it up you need a new cartridge.

Are the supplies you are using OEM ( original equipment manufactured ).... or is it remanufactured? I've had issues with some of the remanufactured products ( or rebuilt ). I would also take the toner out and inspect the paper path for toner and clean it out with a 3m vaccuume and a lint free wipe. Other than that it might need a new fuser.

Hi sofian, please reinstall the printer.. But before that just uninstall the printer completely from the pc.. Then unplug it from all connections.. Then power off the printer for 30 minutes.. It will reset the printer.. Then replug the printer.. and download the latest driver of the printer from the following link.. Brother Solutions Center HL 5240 United States Just search for your model number.. After finding the driver for your printer.. just reinstall a fresh copy of the printer.. Hope It's resolve all Your Printer Problem, Or Still having Problem Then follow Us ForBrother Printer Support

Hi, this error shows when the corona wire is dirty, some times I clean the corona wire with a small screw driver pressing the corona wire down and slide the screw driver to the both sides also once you clean in the up I press from the side and slide the screwdriver after that with a cotton swab with isopropyl alcohol slide from side to side, or replace the drum unit and reset, if you install a new toner, there is a mechanic control for reset the printer toner counter, this only works the first time that you install the cartridges, for example If you install the cartridge in 1 printer and then move to other printer the other printer keep the counter for the old cartridge, if you are sure that your cartridge is new you need to open a return the gears to is original position in order to install in another printer.

you can try to clean the pick up rollers with a piece of cloth with isopropyl alcohol, if that don't work you need to replace the pickup roller , it cost about 20 dollars

You will need to use the manual feed slot which is above the paper tray.

The manual feed is meant for labels and envelopes

chek the catridge and drumit may help u...

You may download drivers and software from http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=hl5240_all

This is one of the known issues with the HL-5240. This will require a replacement paper tray. Definately the problem if it is more of a clack than a click.

If you've had the machine one year and not replaced the toner cartridge, you will get a prompt to replace it (it's a sales thing for Brother). And you will continue to get that prompt until you do; or until you reset the lever on the cartridge. Problem is that the 'original' cartridge doesn't have that lever with gear assembly, so you have to buy it from someone else ($10).I also tape over the little windows on the toner cartridge so I never get a low toner alert. I want to use up all the toner I can before adding more.But the first thing to do with any toner alert is to remove the cartridge and shake it back and forth (left and right).Other than that, we would need more info on what your lights are indicating the problem is.Good luck.

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