Hi Patricia, it's Jack at Dyson.I'm sorry to hear you're having difficulty with your DC41 Animal. If it's stuck in the upright position, this may be due to a blockage in the changeover valve. This should be simple to resolve - please follow the steps shown in our online Support guide to locate and remove any obstructions:http://content.dyson.com/support/help.asp?article=1580&product=DC41-IRSPUI'm confident this will resolve the issue, but if you do need any further advice you can reach our experts by calling 0800 298 0298 (UK), or 1-866-693-9766 (US). If your machine needs a repair, we will be able to confirm if this is covered under our 5-year guarantee.Best wishes,JackDyson Online Customer Supportwww.dyson.com
Hi Kare,I'm sorry to hear you're having difficulty reclining your DC07. This sounds very unusual as the machine should recline easily when you place one foot on the cleaner head and tilt the handle back. To determine what's causing this we'd like to take you through a few quick troubleshooting checks. Our experts should be able to resolve the issue over the phone, but if not they will be able to explain your options for having the machine repaired.You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.Best wishes,JackDyson Online Customer Supportwww.dyson.com
The most likely problem is something was not put back together properly in the clutch. You can move the belts by hand with the clutch out of the machine. Move the motor belt and switch the lever off and on and see if the brush belt is turning on and off. It not you will need to take the clutch apart and reassemble it. Test it before installing.
Sounds like it might be a moisture issue (one of the causes that will not allow the vacuum to function fully) IF you ran the vac over a wet part of the floor (like I did, too soon after I had shampooed a carpet) OR had cleaned/washed/rinsed the HEPA-prefilters and they had not dried completely. If whatever part of the vac's system "see's or senses" moisture, it WILL fault and not let the bar operate. Sounds silly hearing something like that, but I think the same reason is pointed out in the owners manual. IF this is not the cause, I might lean toward a overload condition pertaining to the bar mechanism, like something binding the bar or in the drive assembly. Hope this helps in some way!
Most common problem is the motor filter inside the ball is not inserted properly, or it has jumped out. Take off the access panel on the ball and make sure it is properly inserted.RegardsDyson Independent Expert
Hi there,We're happy to help but I'm not quite sure which part you mean by the power bar. If you can explain a little further about which part of the machine you're trying to assemble, we'll do our best to assist.Best wishes,JackDyson Online Customer Supportwww.dyson.com
Hello,There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings: Here's another picture, that is the RIGHT way to install the soleplate: I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks: This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website. Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219 Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations: Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad. .
Hi there, it's Jack at Dyson. I'm sorry to hear you're having difficulty with your DC28. Although I note you've already checked for blockages in the cleaner head, you may want to follow the steps shown in the video below just to check everything is correct with your machine. Our online Support guide may also be useful to you:http://content.dyson.com/support/help.asp?article=1241&product=DC28-ANIMALIf you find that this doesn't improve the situation, please email us at [email protected], and we'll be in touch as soon as possible to provide further assistance.Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com
The reset button is incorporated into the on/off switch for the brushroller which is the grey button next to the red power button. Try hitting that button separately.