This printer requires you turn it on first and then hit print on your
document. If you do not turn it on first, you get a printer offline
error message.
Generally, this is Hardware Failure Error on HP Printers. You may try few steps before considering it is Hardware Failure.
Without turning off the product, disconnect the USB cable from the rear of the product.
Remove the cartridges from the product.
Wait for the 'Insert Cartridges
' message to display on the control panel.
Disconnect the power cord from the back of the product.
Wait 60 seconds.
Reconnect the power cord. If the product does not automatically turn on, press the Power button.
Reinsert the cartridges, and then close any open doors on the product.
If you receive a prompt to print a calibration page, do so.
Reconnect the USB cable to the rear of the product, and then try printing again.
If you still get this error,
Remove the Cartridges and Printhead (
Printheads are that hold the cartridge and it has a latch on right side
to loose to remove the Printhead, if you dont find a latch, your
printer does not has Printhead. Generally, Printers with only 2
cartridges do not have Printheads and any printer beyond this with 4,5
or 6 cartridges have printheads. Sometimes the cartridges are on left
side or printer and Printheads inside the printer after you open front
access door or you will find cartridges and printhead both inside the
printer if you open the front access door ) Clean
the contacts ( Electrical or Golden contacts ) using lint free cloth. (
Cloth damped with few drops of water, squeezed properly ) Put the Printhead and Cartridges back and Turn off the printer and turn on.
If you have completed all the steps listed above and are still experiencing a problem, Service the product as it needs repair. If your printer is In-Warranty, Contact HP Tech support - 1800-474-6838 and they should be able to replace it without charges.
Regards, Ron,
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Hi,This seems to be Printer failure error. The best you can expect the printer to work is with the steps below.Remove all the cartridges from the printer. Wipe the electrical ( tiny golden contacts ) with Lint free cloth. Disconnect the power cord from back of printer and while holding the power and cancel button - connect the cord. Release the buttons after 2-3 seconds.It should prompt you to install cartridges. Hope everything goes smooth, if not it could be hardware related issue. You can also contact HP on 1-800-474-6836 for further information.Regards,Sean
Applicable error codes This document applies to Ink System Failure error messages with any of the following codes: 0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400 HP Photosmart C6380 and others Hi There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608 Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.
With regards to your problem, please try the procedures below. 1. Reset the system numerous times. including disconnecting and reconnecting the power. 2. Followed the "Remove, clean, and reinstall the printhead" instructions - Did not work
Next step recommended: Replace the printhead If the steps above did not solve the problem, the printhead should be replaced.
To see which color is having an issue, go to printer control panel and select "settings" > Tools> Print report> Print Quality report. When the page prints out, you will see which color is the problem. After you have figured that out, make sure the problem is not with the cartridge.
If you see lines or missing colors, clean the printhead by removing it from printer(open cover, lift gray latch on the right side of the cartridges, remove cartridges and the printhead will easily slip out by pulling up)
then soak the printhead in half inch deep amount of window cleaning solution. Preferably warm. Let soak at least 3 hours. Dry out the printhead and wipe rear conacts from moisture and dirt. Reinstall into printer and see the results.
-Alex
303Electronics eBay Storeshttp://www.303electronics.com/ If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0
Often a carriage jam is caused by a paper jam. If you're getting a carriage jam message and a paper jam message, this video should help. You-Tube video "wPjahOY5CDo" placeholder
You should be able to go into your printer preferences or properties settings by going to the "Printers & Devices" tab. If this is for Widows 8 or 8.1 I have not upgraded to either OS and have no clue as to their layout for access. In XP and 7 there is the option of changing your default settings from color/auto to black & white only. Make sure you hit the "APPLY" button to set it "OK" button doesn't always keep the settings locked in.
You-Tube video "wPjahOY5CDo" placeholder
