20 Most Recent HP Photosmart C6380 All-In-One InkJet Printer - Page 8 Questions & Answers

Try to reinstall your software from here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3560280&

Remove the old printer software and install the new one.
Remember to select your windows 32 or 64 bit system.

Good luck.

1. Disconnect the power cord and USB from the printer and press and hold the power button down for 30 secs without anything connected to the printer. 2. Now connect the power cord only and turn it ON, make sure that the printer has sufficient ink in the cartridges, you may clean them and inside the printer with a lint free cloth. The printer will take some time to initialise. 3. Now we will reset the printer so follow the steps below. A. - Press and Hold the ?Print Photos? & ?Red Eye Removal? buttons. Release both buttons. Display should say ?Enter Special Key Combo? B. - Press and release in sequence ?Red Eye Removal?, ?Print Photos?, ?Red Eye Removal? 1. Press and release the right arrow button until the display says ?System Configuration Menu?. 2. Press and release the ?OK? button. 3. Display should say ?Support?. Use the Right arrow Key to look for "Reset Menu". 4. Press and release the ?OK? button. 5. Press the right arrow key to look for "Semi-Full Reset", press 'OK' 6. The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer. Also check if Operating system is Windows XP, then Service Pack should be 2 or 3. Try reinstalling the main s/w driver and also upgrade the firmware from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3560280

Call 1-800-HP-Invent. They will walk you through a procedure to reset the ink system. You'll need to get a senior tech to do it, and it's a 50/50 shot as to whether it'll fix it.
You may have to pay for this service if the unit is out of warranty.
HP will usually take your word as to purchase date initially, so if it's out of warranty, LIE...just be aware that they will only believe you once and you will have to provide proof of purchase to get any further service!

To set your language and country/region
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language you
want to use is highlighted, press OK.
Finish setup
5. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press OK.
7. Press the down arrow button to scroll through the countries/regions. When the
country/region you want to use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.

Solution 1 On the Computer:
Click Start and then go to Printers and Faxes (XP), Printers(Vista), Devices and Printers(Win 7)
1. Right Click on your printer Icon 2. Click Open or See What's Printing 3. Click the option that says Printer on the upper left corner of the window that pops up. 4. Make sure the only thing that is checked under that menu is Set As Default Printer. 5. If Use Printer Offline or Pause Printing has a check mark. Uncheck it.
Try printing again. I hope this helped.

a couple things, re-insect the cartridges to be sure all the packing is off all the ink cartridges,. if so, then you may have somethign as simple as either a re-boot of the pc, or even that the lid did nto close correctly to trip the switch which may be holding it back. Also be sure to take a look at the cleaning operation which typically happens at start up to be certain it is functioning properly.
Best regards
Ck

I would double check to see if the black ink cartridge has the clear tape on the nozzle from the factory. I've done this inadvertantly before.

go to control panel and click printers, right click printer and select properties, go to ports tab and uncheck 'enable bidirectional support' box or see thie website http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01672454&lc=en&dlc=en&cc=us&lang=en&rule=22909&product=3560280

Solution 1:

• Press the On button to turn the printer off.
• Unplug the power cord from the back of the printer.
• Remove all the ink cartridges.
• Wait two minutes.
• Plug the power cord into the back of the printer.
• Press the On button to turn the printer on.
• Install the ink cartridges when prompted.

Solution 2:

• Without turning off the product, disconnect the USB cable from the rear of the product.
• Remove the cartridges from the product.
• Wait for the 'Insert Cartridges ' message to display on the control panel.
• Disconnect the power cord from the back of the product.
• Wait 60 seconds.
• Reconnect the power cord. If the product does not automatically turn on, press the Power button. Reinsert the cartridges, and then close any open doors on the product.
• If you receive a prompt to print a calibration page, do so.
• Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

The error that you are having is a hardware issue, it means your printer has an Ink System Failure. Believe me, there's no use going through troubleshooting for this one. Call HP and just Upgrade your printer. HP Printer Tech Support would be more than happy in giving you discounts and an extra year of warranty for $1.00.

Vergewissern Sie sich, dass die Patronen sind installiert richtig 1. Drehung auf dem Produkt 2. die Patrone Zugriffstür Aufhebt, es zu öffnen. 3., Die Patrone zu entfernen, drückt die Lasche auf der Vorderseite der Patrone, es freizugeben, und
entfernen Sie dann es vom Steckplatz.
4. untersucht das Belüftungsschlitzgebiet, das auf die Patrone befunden ist, neben dem HP Firmenzeichen 5., Wenn eine orange Lasche zu irgendeiner Patrone befestigt ist, entfernt es. 6., wenn welcher der Patronen Belüftungsschlitze verstopft hat, benutzt eine Nadel, die Belüftungsschlitze zu reinigen. 7. benutzend das hat gefärbt Gestaltabbilder für Hilfe, schiebt jede Patrone in den richtigen leeren Steckplatz, und drücken Sie dann hinunter, bis die Patrone streng in Ort im Steckplatz schnappt. 8. schließt die Patrone Zugriffstür. 9. prüft die Produktschalttafel Ausstellung.
Anweisungen sind auf dieser Verbindung:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=en&cc=us&product=3560280#N65

Klicken Sie diese Verbindung an oder Kopie und fügen Sie die vollständige Verbindung in Ihren Browser ein. Wenn ich von weiterer Hilfe sein könnte, lassen Sie mich wissen. Wenn dies hilft, oder löst die Ausgabe, schätzt bitte es ein und gibt eine Referenz für meinen Erwiderungsdank,
Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611162&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3560280

Yes you can still download the driver. Open this link [Click Here], click "Select..." (Screenshot No.1) and select your operating system i.e. windows xp or windows vista or windows 7 etc.. and then click "Next" (Screenshot No.1). Now on the next page, click the (+) sign beside "Drivers (2)" to expand (Screenshot No.2) . Again, click one of the links (Screenshot No.3.), I recommend the 1st link.
Again on the next page, click the "Download" button or the other [red arrows pointed] link (Screenshot No.4)


Screenshot No.1


Screenshot No.2


Screenshot No.3




Screenshot No.4



If you have problem, or if you need further help, let me know.

Good Luck.

Thanks for using FixYa.

after load paper press button that can insert paper, if there no effect plug off your power cable then pug on again