American Standard Plumbing - Recent Questions, Troubleshooting & Support


Download the BILT app and search for your faucet model. The icon is turquoise with a white nut ( as in nut and bolt).
It will show you step by step nearly everything under the sun. Hope that helps a bit.

American... | Answered on Nov 09, 2019


No, sorry but if it used to work it is unlikely to fail so soon. Check the hot water supply first.

American... | Answered on Sep 29, 2019


I need 300 2go credit in my 2go account

American... | Answered on Jul 23, 2019


Make sure that the compression nut is not too tight where it could bind up the plunger rod. I'm sure you have probably gotten up under to see if it is hitting anything. Also, make sure that the lift rod is adjusted correctly. I am leaning more towards the unit being bound up some how.

American... | Answered on Dec 10, 2018


Never use Draino on a toilet. All pipe cleaning liquids are not really a solution, just a temporary fix.

Since you said that the slow draining is associated with both the toilets and the sinks then I am almost certain that you have a venting issue.

Imagine a drinking straw.....now if you hold your thumb on the end of the straw and bring it up abouve the water level water remains in the straw. This is because air can't get in to replace the water. When your finger is removed then the water flows freely.

As with the straw, your plumbing must also breath. I would bet that one or more vents that are on your roof have become clogged with debrise. Squirrels love to throw nuts and stuff down there to build their nests upon.

Climb up there (safety is a priority) and try running a snake (~$10 at lowes) and see if you hit any obstruction. If so, use the snake to dislodge it.

If you would like, pour water down the vents either by hose or bucket and see if the water backs up. If it does then you have a clog. You can also use the water to try to clear the clog.

Thanks.

American... | Answered on Nov 27, 2018


The faucet may have gotten clogged during the changeover process but it could simply be defective.

American... | Answered on Nov 26, 2018


I had the same issue with an American Standard faucet that I installed new 6 months ago. The diverter can be the issue if you have a sprayer attachment. Try unscrewing the sprayer head from the hose it's attached to. Now run the water full pressure with the hose pointed into the sink, obviously :~). After running the water for about 1 minute, connect the sprayer head back onto the hose, make certain the flat rubber washer and ring gaskets are seated in their grooves properly, and tighten until you have no water leaking from the sprayer head/hose connection. Now try the water through the faucet. If the problem was a temporary diverter issue, your pressure should be fine now. Good luck

American... | Answered on Oct 27, 2018


mixing valve and ceramic washers are defective. American Standard is not what it used to be. Parts are substandard and imported from china. Get yourself a Glacier Bay, and contact American Standard and demand your money back or a credit.

American... | Answered on Sep 27, 2018


tighten the retain nut mounted under sink.

American... | Answered on May 02, 2018


The Moen #1224 cartridge does NOT always come out easily! Sometimes the retaining nut (Moen part #14986) is jammed from factory installation and can even break on removal. Try soaking its threads with some Singer sewing machine oil overnight and then pouring a little boiling water on the nut to expand it at the same time as you start to turn it counter-clockwise with pliers.
Next you may find the cartridge almost impossible to pull out! You do not need a special tool. Just purchase a stainless #8 x 32 machine bolt and screw it well down into the threaded hole on the top of the cartridge. Then use a piece of wood like a scrap of 2 x 4 as a pivot point and put the vee of a pry bar under the head of the screw. Make sure you are levering upwards exactly vertical and you should be able to pop the cartridge out. Clean the hole and grease it with a little Vaseline before pushing in the new cartridge. See photos.
moen_1224_ cartridge-replacement01-tkltrf1al1dpxujqxfv3irgv-4-0_0.jpg

moen_1224_ cartridge-replacement02-tkltrf1al1dpxujqxfv3irgv-4-2_0.jpg

moen_1224_ cartridge-replacement03-tkltrf1al1dpxujqxfv3irgv-4-5_0.jpg

moen_1224_ cartridge-replacement04-tkltrf1al1dpxujqxfv3irgv-4-9_0.jpg

American... | Answered on Apr 14, 2018


Did you replace or reface the seat (the surface in the bottom of the faucet body where the stem's washer "seats" itself to shut off the flow of water? There are special tools for removing the old seats and installing new ones (available from professional plumbing suppliers), or you may be able to renew the seat's surface with a special tool called a seat surfacer.

American... | Answered on Apr 13, 2018


I would check with my LOCAL plumbing supply house .

American... | Answered on Jan 27, 2018


If by push pull you mean there is a knob and rod that you use to raise and lower the plug. Look under the sink for a rod extending perpendicular to pipe it will be about 8" long and attach to a linking bar below he push pull rod. Typically there is a small retaining nut that seats around a ball seal on this rod that secures it to the tail piece dropping from sink. Unscrew the retaining nut, slide the rod out and then lift out the plug. You will notice a ring on lower end of the plug piece that you will need to insert the rod thru when reassembling. If you are referring to a fixed twist and drop plug Open it and there will be a set screw on a flat face in the stem portion under the cap. It's usually small straight slot screw but may also be a hex head slot Loosen that screw and the plug will lift off a center peg in the drain assembly.

American... | Answered on Jan 12, 2018


I would google it . Or look on u tube

American... | Answered on Jan 12, 2018


go to a plumbing store and ask them what needs done. or check at local library for a manual to read on plumbing . were it my daughter she would call and ask me for help and of course I would go .

American... | Answered on Dec 24, 2017


possibly needs new seals in it .

American... | Answered on Dec 24, 2017

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