20 Most Recent American Standard Hampton Two-Handle Bath/Shower Faucet ... Questions & Answers

The Moen #1224 cartridge does NOT always come out easily! Sometimes the retaining nut (Moen part #14986) is jammed from factory installation and can even break on removal. Try soaking its threads with some Singer sewing machine oil overnight and then pouring a little boiling water on the nut to expand it at the same time as you start to turn it counter-clockwise with pliers. Next you may find the cartridge almost impossible to pull out! You do not need a special tool. Just purchase a stainless #8 x 32 machine bolt and screw it well down into the threaded hole on the top of the cartridge. Then use a piece of wood like a scrap of 2 x 4 as a pivot point and put the vee of a pry bar under the head of the screw. Make sure you are levering upwards exactly vertical and you should be able to pop the cartridge out. Clean the hole and grease it with a little Vaseline before pushing in the new cartridge. See photos.

Is there are question in this somewhere?

The screws ae under the center cap. unlike todays faucets this cap is screwed in. You will see a little edge on the cap so you can take your channel locks and turn it counter clock wise. Under that is the bress screws.

You might need a handel puller if they have not been appart for so many years. The puller will also protect you from breaking the stem and the handle.

Hope this helped you out, we all know how little things kick our butts.

Thanks again

Tom

There is an adapter from the faucet stem to the handle. A small gray plastic faucet part that frequently causes problems for many owners. You will need to call American Standard and ask for a new handle stem connector. The faucet came with a limited lifetime warranty and the part should be free. While you are getting one, you might as well get another for the other handle. American Standard's phone number is 1-800-442-1902.

Hello. I do not blame you one bit for your displeasure with this slipshod work. I would not accept it either. If you have already paid the bill by check call your bank and stop payment. If you put the cost on a credit card file a complaint with them. Call the plumbing company and ask to speak with the owner. Write down what you plan to say. Be polite and somewhat friendly but also firm. No matter what he says, do not loose your temper. Simply state that the workmanship is unacceptable; and, that you want him to come out and see for himself as he probably won't believe it. IF he balks tell him you will file a written complaint with the Better Business Bureau and the Attorney General of your state.....and follow-up unless of course you get the satisfaction you deserve. Good luck with it. Remember............polite, but firm. AND always have paper and pencil by your phone so you can begin by writing down the full name of the person you speak with. IF it is not the owner, and you aren't given the answers you know you deserve ask what the name of his supervisor is, wirite that down and then ask to speak to that supervisor. You will win this, I assure you! Regards, Joe

What's up?

Use a faucet handle puller, available at many hardware and plumbing suppliers. Hopefully, the picture I pasted works. The Do It Best hardware item number is 408810. (also available on line from http://hardwarestuff.doitbest.com/home.aspx)

It sounds like the faucet washer has come loose. Pull out the valve and replace the washer or just tighten the screw.

Please rate if this helps-

It sounds as though the handle might be turning on the stem or most likely the washer is worn out. You have to turn the water off at the faucet or to the property. Remove the handle and then procede to remove the stem. Sometimes you have to have a special hex wrench to remove the stem. The washer will be at the end of the stem. While you have the stem pulled, I would remove and replace the seat as well which requires a seat wrench to remove it. That's pretty much it. It's not real hard if you have the proper tools to do it. But sometimes it can be a real pain. Good luck!

Never use Draino on a toilet. All pipe cleaning liquids are not really a solution, just a temporary fix.

Since you said that the slow draining is associated with both the toilets and the sinks then I am almost certain that you have a venting issue.

Imagine a drinking straw.....now if you hold your thumb on the end of the straw and bring it up abouve the water level water remains in the straw. This is because air can't get in to replace the water. When your finger is removed then the water flows freely.

As with the straw, your plumbing must also breath. I would bet that one or more vents that are on your roof have become clogged with debrise. Squirrels love to throw nuts and stuff down there to build their nests upon.

Climb up there (safety is a priority) and try running a snake (~$10 at lowes) and see if you hit any obstruction. If so, use the snake to dislodge it.

If you would like, pour water down the vents either by hose or bucket and see if the water backs up. If it does then you have a clog. You can also use the water to try to clear the clog.

Thanks.

The faucet may have been installed incorrectly (even backwards).

American Standard has the Installation Guide for some of their kitchen faucets on each product's page. A list of some of their two-handle kitchen faucets is available here: https://www.americanstandard-us.com/kitchens/kitchen-faucets?No.%20of%20Handles=Two&page=1&plimit=21 . Home Depot has the Installation Guide for the Heritage wall-mount faucet with Goose Neck spout on the product page: https://www.homedepot.com/p/American-Standard-Heritage-2-Handle-Wall-Mount-Kitchen-Faucet-in-Polished-Chrome-with-Gooseneck-Spout-7293-252-002/100080273 . The current link to the guide is https://images.homedepot-static.com/catalog/pdfimages/de/deca2fce-73fc-47a2-acb5-efc7232dac17.pdf . These are standard plumbing installation guides. They condense most of the steps of the hardware install into one diagram/step of the guide. I hope this helps. If you need further assistance, please add more information on the style of your faucet. (Is it a wall-mounted faucet or a sink-mounted faucet?) Cindy Wells

https://www.youtube.com/watch?v=wA7aLHZ84D4

Download the BILT app and search for your faucet model. The icon is turquoise with a white nut ( as in nut and bolt).
It will show you step by step nearly everything under the sun. Hope that helps a bit.

Make sure that the compression nut is not too tight where it could bind up the plunger rod. I'm sure you have probably gotten up under to see if it is hitting anything. Also, make sure that the lift rod is adjusted correctly. I am leaning more towards the unit being bound up some how.

mixing valve and ceramic washers are defective. American Standard is not what it used to be. Parts are substandard and imported from china. Get yourself a Glacier Bay, and contact American Standard and demand your money back or a credit.

Did you replace or reface the seat (the surface in the bottom of the faucet body where the stem's washer "seats" itself to shut off the flow of water? There are special tools for removing the old seats and installing new ones (available from professional plumbing suppliers), or you may be able to renew the seat's surface with a special tool called a seat surfacer.

If by push pull you mean there is a knob and rod that you use to raise and lower the plug. Look under the sink for a rod extending perpendicular to pipe it will be about 8" long and attach to a linking bar below he push pull rod. Typically there is a small retaining nut that seats around a ball seal on this rod that secures it to the tail piece dropping from sink. Unscrew the retaining nut, slide the rod out and then lift out the plug. You will notice a ring on lower end of the plug piece that you will need to insert the rod thru when reassembling. If you are referring to a fixed twist and drop plug Open it and there will be a set screw on a flat face in the stem portion under the cap. It's usually small straight slot screw but may also be a hex head slot Loosen that screw and the plug will lift off a center peg in the drain assembly.

I would google it . Or look on u tube

open to drain pipes. remove the collars that hold trap on, sometimes you may need pliers or a pipe wrench to remove.install is reverse of removal the trap is there to contain the gases in drain pipe. if no trap. you will smell sewer water all the time. 1-1/4 for bathroom drains and 1-1/2 for kitchen sink drain.