20 Most Recent American Standard Colony 3275.505 099 Chrome/Brass Mixage Soft Two-Handle B... Questions & Answers


Okay, you have black gunk in the screens of your water faucets.....This is usually found in homes with old metal galvanized water lines that have a well or Hard Water. To permenantly get rid of this problem you should have a water softener installed and replace old water lines. If you already have a water softener then you should replace all of your old metal water lines with Copper or Plastic (Plastic being the cheaper way to go). After many years of use, the inside of the galvanized metal water pipes get a Gunky Skummy Build up on the inside of the pipes from minerals and particals in the water, usually in older homes and farm houses. You will see this Gunk if you take a section of water line apart and look in it. There is no really Cheap fix for this, But if you and a Partner a fairly handy, you can do it yourself with CPVC Plastic pipe and Glue. By doing it yourself you will save alot of money on the cost of labor. If you can afford it, Hire it out to your local handyman or plumber. After replacing the water lines you should no longer get the Gunk build up and may even notice a bit more water pressure....I hope this helps in assisting you to the solution......Joe

American... | Answered on Feb 13, 2016


Check these items:

1. If you installed new faucet seats, did you add a little pipe joint compound to the threads before installing them?

2. Make sure the shower diverter is in the off position and you're not seeing water leaking from the spout that could be coming from the shower pipe or residual water from the shower head.

3. Make sure you have the correct faucet washers - some or tapered and some are flat and must fit the stem counter bore correctly and that the counter bore isn't damaged or the stem shaft isn't bent. Make sure the waskers are the correct hardness.

4. Make sure the screws that secure the faucet washers are tight, but not too tight. It doesn't hurt to add a little pipe joint compound to the screws.

American... | Answered on Aug 28, 2010


If you have galvanized water lines in your home, I will bet you have sedament in the cartridges causing blockage.

American... | Answered on Sep 30, 2009


More than likely those are bits of plastic from the new piping. Take the strainers off and flush the lines to get the remaining material out, clean the screens and aerators and reinstall them, then have the water tested again. If it comes back high in bacteria again, call your well driller.

American... | Answered on Sep 15, 2009


Yes, there is a non-replaceable plastic restrictor device screwed into the tub spout outlet of the faucet body. It's purpose is to force the flow down to the spout for when the spout diverter is not closed. It keep water from rcoming out of the shower head when the tub spout is also discharging.

This is all fine and dandy where the water supply is clean without sediment. A co-worker of mine had one of these and old galvanized piping. After 3 years, it clogged up. She got a 'deal' from a handyman plumber to replace with an identical faucet. She will have the problem again. If she had spent the money to fix it right, she would have had a single handle mixing valve put in. If it clogs, you can just pull the cartidge from the body, clean it and put it back in. Now she will have to cut into the wall again, get the plumber to replace the 2 handled unit and patch the wall again.

Or, she could have the plumber drill out/remove the restrictor but then she might get water out of both outlets at the same time....."pay me know or pay me later"....repalcing the mixing valve with a scald prevention single handle valve (with remodel plate) is the BEST long term solution.

Fred Grable
Chicago
(Engineer and Ex-Master Plumber)

American... | Answered on Jun 04, 2009


When you installed the new tub faucet you probably turned off the water to that faucet of even the whole house. IF IT IS AN OLDER HOUSE, TURNING THE WATER OFF AND BACK ON CAN LOOSEN SOME DEBRIS IN THE WATER LINES THAT CAN FIND THEIR WAY TO YOUR NEW FAUCET. If there is a screen at the end of the water outlet it can be clogged with gunk. Uncrew the screen on the water outlet and clean. You may also want to flush out the hot and cold outlets by turning the water off, removing the cartigages and slowly let water flush them out. Then reassemble. Also when you have the tub handles out you can turn the hot and cold supply valves off and on a few times to loosen more debris if it exsists........Joe

American... | Answered on Feb 15, 2009


Let's start with assuming nothing okay. There may have been two cold water lines ran to the faucet at time of a repair in error. The stop under the sink could be turned off. The supply pipes may be connected backwards making cold hot and hot cold.The stem on a single handle model may be installed incorrectly. A piece of trash or part of the valve seat- if an older two handle type - may be obstructing the water flow. You could also have a ruptured pipe under the slab.
Let's start with the worst case scenario first- a break in the piping system. Shut all water off inside the house as well as any outside faucets etcetera that may cuse the usage of water. Go to the hot water heater and close the hot water valve. Now go to the water meter and see if the meter is moving- it should be stationary. If you use a pump check for a loss in pressure at the bladder tank. If all is good go and open the hot water valve and check again at the meter. If the meter is moving there is a break in the line. If not we will proceed.
Now go to the sink you have issue with and check the stops to see that they are turned on. If so turn them both off and get you a bucket, towel, flashlight and a basin wrench and remove the hot water supply line. Once you have this done bend the line into the bucket and turn the stop back on and see if you get hot water here. If not try the same with the other supply line. If neither produce hot water you more than likely have a cold line ran to both supplies. If you are able to get hot water than the issue is within the faucet. Re connect the supply lines and leave the stops off. Remove the stem from the faucet and turn the stop on a bit to flush out trsh and debris. If you have a stem that uses a valve seat - a small piece of rubber attached to the bottom of it by a screw- check to ensure that it is not missing parts of it that may get lodged in the valve itself. Assuming this is new house, to you anyway, it is also possible that the manner in which the hot water line to that appliance was ran from to far away from the water heater and requires a great deal of time before it reaches this appliance.
I hope this assists you to some degree and apologize for being longwinded. Thanks for using Fix Ya and if I can be of further assistance please let me know.
Jim

American... | Answered on Nov 24, 2008


Download the BILT app and search for your faucet model. The icon is turquoise with a white nut ( as in nut and bolt).
It will show you step by step nearly everything under the sun. Hope that helps a bit.

American... | Answered on Nov 09, 2019


No, sorry but if it used to work it is unlikely to fail so soon. Check the hot water supply first.

American... | Answered on Sep 29, 2019


I need 300 2go credit in my 2go account

American... | Answered on Jul 23, 2019


Make sure that the compression nut is not too tight where it could bind up the plunger rod. I'm sure you have probably gotten up under to see if it is hitting anything. Also, make sure that the lift rod is adjusted correctly. I am leaning more towards the unit being bound up some how.

American... | Answered on Dec 10, 2018


Never use Draino on a toilet. All pipe cleaning liquids are not really a solution, just a temporary fix.

Since you said that the slow draining is associated with both the toilets and the sinks then I am almost certain that you have a venting issue.

Imagine a drinking straw.....now if you hold your thumb on the end of the straw and bring it up abouve the water level water remains in the straw. This is because air can't get in to replace the water. When your finger is removed then the water flows freely.

As with the straw, your plumbing must also breath. I would bet that one or more vents that are on your roof have become clogged with debrise. Squirrels love to throw nuts and stuff down there to build their nests upon.

Climb up there (safety is a priority) and try running a snake (~$10 at lowes) and see if you hit any obstruction. If so, use the snake to dislodge it.

If you would like, pour water down the vents either by hose or bucket and see if the water backs up. If it does then you have a clog. You can also use the water to try to clear the clog.

Thanks.

American... | Answered on Nov 27, 2018


The faucet may have gotten clogged during the changeover process but it could simply be defective.

American... | Answered on Nov 26, 2018


mixing valve and ceramic washers are defective. American Standard is not what it used to be. Parts are substandard and imported from china. Get yourself a Glacier Bay, and contact American Standard and demand your money back or a credit.

American... | Answered on Sep 27, 2018

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