No sound / voice when getting directions

Question moved from MISC to Gold Buddy category.

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Yards and meters - GB VOICE2 GPS - GOLFBUDDY

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Jan 15, 2020 - To change your GB Voice2 from yards to meters or vice versa press and hold the ( ) button on the Golf Mode screen to change between Yards or ...

Make sure volume is up and not muted. Make sure that you have a voice selected in the voice menu. Under settings, make sure that you have guidance checked. When you press the buttons on the screen, do you hear beeps? If not, your speaker could be bad. More sound troubleshooting here:

SHARCNET USA Out of Warranty GPS Digital Camera Repair

You can turn on (or off) the voice guidance ... to announce the driving instructions.

Make sure you select (in your Speaker Preferences) ... the internal speaker ... your Sound is turned ON, your Volume Slider turn up (high), and select (a Voice Preference) as a computer voice... and select the ENABLE Voice option.
In Speech Preference, select the situations which you want instructions/directions/warnings to be read out loud.

Hi,
this may require two sessions but - here goes:
1- turn the unit on - select the VOICE icon on the opening screen - triple check it isn't muted and change it to 90% voice volume.
If this doesn't give you sound WHILE DRIVING - it won't give you voice unless you're moving or driving.

Then - turn the unit off - Turn it back on- - as it is starting up - and blank- place your thumb in the LOWER RIGHT CORNER of the blank Screen.


this will open this window:
SELECT - YES - it will reboot and your minor settings will be lost - like saved address and favorites - not your updated maps.

This will reset you to default NEW -
When done - sound will be as it was when new if no sound - return for repair.

Do you want to change the language of the VOICE or the WORDS IN THE SCREEN? These two are independent from each other and need to be set up by separate.

1) To change the VOICE, you need to download an ENGLISH VOICE.
a) Start TomTom Home on your computer.
b) Plug in the TomTom dock to a USB port on your computer and plug in your TomTom GPS on the dock
c) Turn on the GPS and when asked "connect to computer" answer "yes" (you may not be asked if you want to connect; TomTom Home amy detect your GPS and connect to it automatically). If your GPS is not connecting to TomTom Home, turn the GPS off, turn it upside down and press the "reset" button for 7 seconds, place the GPS back on the dock and turn it on. It should automatically connect to TomTom Home now.
d) On the TomTom Home software, click on the icon labeled "Add Traffic, Voice, cameras..."
e) Click on the icon labeled "voices"
f) Click on the icon labeled "computer voices"
g) Click on any of the voices that says "English" on the second ("language") column; download and install the voice
h) Go to the TomTom Home top menu and under "DEVICE" choose "DISCONNECT DEVICE". Wait a few seconds until the GPS communication with the computer is broken and the GPS restarts. You don't need the computer anymore for now
i) On your TomTOm GPS, tap on the middle of the screen to bring the menu.
j) Touch "CHANGE PREFERENCES"
k) Touch "VOICE PREFERENCES"
l) Touch "CHANGE VOICE"
m) Select any of the voices that are in English (such as "SUSAN, English US, Computer"). After this, you can TEST the voice. Check that you can hear the voice, otherwise, you'll need to adjust the volume. We'll do this later. Touch "SELECT" to select the voice. Press "DONE" on the next 3 screens until you're back to the GPS navigation screen
n) To change the volume, tap on the LOWER LEFT rectangle. You'll get a VOLUME SLIDE. Slide it to the RIGHT to increase the volume and to the LEFT to lower it. I keep mine around 85% volume.

YOU ARE DONE SETTING UP A NEW VOICE

2) To change the LANGUAGE of the WRITTEN DIRECTIONS on the screen:
a) On your TomTom GPS screen, tap on the middle of the screen to bring the MAIN MENU on
b) Tap on the PREFERENCES icon
c) Tap on the RIGHT ARROW 7 times or until you see an icon labeled "CHANGE LANGUAGE".
d) Using the UO and DOWN arrows on the GPS screen, scroll up or down untill you see the langauges you're looking for. You'll get a screen with several languages available, including "English UK" and "English US"
d) Touch on the screen you want. The screen will automatically go back to the previous menu screen that shows the "CHANGE LANGUAGE" icon. Touch the "DONE" button.

YOU ARE ALL DONE. Now, your VOICE and all WRITTEN DIRECTIONS should be in ENGLISH.

If this didn't work, please report back so that I can provide further assistance

Contact Garmin Customer Support to resolve this problem.

North America - Consumer Products
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296

Please see this link:

http://www.sharc.net/discus/messages/6/74.html?1235511770

- Jim
SHARCNET-USA

what make/model gps do you own?

You will need to perform a hot sync to restore your voice files to the unit.

If you lost "all" sound - click the speaker icon (bottom of screen) and make sure all volume is turned up. If you lost just the voice prompt for turns etc. This happens when you have an extended period of low battery. You need to reinstall the setup CD for the iQue 3600 go through the motions and HotSync the unit - This will reload your voice files.. Jerry ... [email protected]