At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
From HP: "The remote user pressed the Stop key, causing the session to be terminated." Meaning the problem is at the location of the fax you are sending TO. Call them, and ask them to confirm that their fax device is ready and able to receive.
Error could be caused by the fax machine that you are sending to. So you can receive faxes, but can't send them. Is it just the one number that causes the error, or is it all faxes sent that cause the error? What I like to do on fax troubleshooting calls, is to call the phone company that the site is using. Tell them that you are having fax problems, and ask them to test the line.
The problem could be with your phone service if you are on digital lines, you would have to install a digital to analog filter. If you are analog the comm errors are typical of a line with a lot of static. You can change two settings on the printer which should solve the issue until you install a filter.
The two settings which are under the fax set up menu/ all faxes\ Error correction mode (ECM) set it to off Fax Speed set it to medium.
The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
The remote user pressed the Stop key while the reception was in progress.
Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.
Solutions
Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Try sending at a lower transmission speed.
Hi dbraaten,
This sounds like there is a problem with the scanner assembly. Are you getting any error messages?
Like scanner error 5?
If so call hp tech support 1800 334 5144.
Al
232-A communication failure has occurred between the two machines. 327-*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. 356-The remote user has pressed the Stop key, causing the session to be aborted. 442-An error occurred during transmission after one or more partial pages had been sent. The transmitting machine was unable to restart the control channel (handshaking) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page but can also occur if the receiving fax is using a fax format that is incompatible with the HP fax machine (usually during color faxing).
×