Office Equipment & Supplies Logo

Related Topics:

Posted on Mar 07, 2011

We have a M2727 Laserjet Printer/Fax . We can print, and we can receive fax, but our problem is sending a FAX.. Keeps giving us an error code of 49. Please advise Thank-You, Marla

2 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 12 Answers
  • Posted on Mar 07, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Mar 07, 2011
Answers
12
Questions
0
Helped
3197
Points
38

Error 49 is typically an issue with corrupted firmware on your device. Firmware is software that tells the actual hardware how to process things like prints and faxes.
Updating your firmware is pretty simple. First you need to download the firmware utility from HP for your printer. For your model, here it is:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3377075&swItem=ma-55531-7&prodNameId=3377076&swEnvOID=228&swLang=8&taskId=135&mode=3
Then, follow the directions from HP to update the firmware:
Process:

  1. Download the flash firmware updater file from HP.com to the PC desktop.
  2. Turn the printer off and then back on to clear main printer memory.
  3. Double click on the M1522_MFP_Series_FW_Update-20100902.exe. An HP firmware update window will open.
  4. Select the appropriate MFP in the dialog window. If you assigned a different name to the HP MFP, choose the name that represents the correct printer.
  5. Click on "Send Firmware" when ready to proceed.
  6. The progress bar will begin to move to the right indicating information being transferred.
  7. DO NOT power cycle the product or the PC during this process or the product may become unstable and or unusable without further attention from HP. The flash firmware update can take up to 5 minutes to complete. Please be patient.
  8. During the product flash firmware update, the display on the product control panel will display "Erasing - Programming - Complete - Hewlett-Packard - Ready - Initializing - Ready". Once the download is finished the printer will be in the Ready state.
  9. At the conclusion of the firmware update, the dialog window will show a smiley face. Click on exit.
  10. The flash firmware update process is complete.
  11. If it is desired to verify the update, use the control panel reports menu under setup to print a configuration report. The configuration report will show the current firmware revision in the Product information block, Firmware Datecode: 20100902.
Finally, give another fax a try!

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

  • Contributor 26 Answers
  • Posted on Mar 07, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Joined: Mar 07, 2011
Answers
26
Questions
0
Helped
3982
Points
74

I found this on the HP website:

HP LaserJet M2727 Multifunction Printer Series - 49 Error Message Is Displayed While Faxing ISSUE: The printer control panel will be displaying 49 service error while sending faxes. The receiving fax will be lost, and the printer will display the same error even after reboot. SOLUTION: Performing a factory reset and a firmware upgrade is the only solution for this issue. Step 1: Performing a factory reset Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name and phone number. CAUTION: This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product. Perform the following steps to restore the factory-set defaults: 1. On the product control panel, press Setup . 2. Use the arrow buttons to select Service , and then press OK . 3. Use the arrow buttons to select Restore defaults , and then press OK . The product automatically restarts. Step 2: Firmware upgrade After coming to ready, upgrade the printer firmware from the HP website. The issue can be fixed with any of the firmware upgrade available now. Firmware version 20080505 and higher versions have the fix. You can download firmware version 20080612 from the HP LaserJet M2727 Firmware Update 20080612 webpage. Click here to go to the HP LaserJet M2727 Firmware Update 20080612 webpage (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3377075&swItem=ma-55531-3&prodNameId=3377076&swEnvOID=228&swLang=8&taskId=135&mode=4&idx=3) . The preceding steps will resolve the issue.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
2answers

Service error 4cf0 hp 4700

Try removing the JetDirect card, then see if the machine will boot and print a test page. If it works without JetDirect, then try replacing the JetDirect card.
0helpful
1answer

HP M1319F Stop Printing Fax Error Reports.

go to the fax repots,conformations,their u select send only.
0helpful
1answer

My name is Rob and our printer will not receive a fax... we have the HP LaserJet M2727 mf

Are you sure that the fax number is correct.
Dial the fax with your phone. You should hear the fax noise when it connects. If it just keeps ringing the phone number could be incorrect.
On the printer operator panel you should see a message that says "incoming fax".
You should also call the phone company and ask them to test the line.
As long as you can send faxes you know that the phone line is good and the wall jack is good.
It is possible that the fax card on the formatter is bad.
See if that helps you.
1helpful
1answer

Error 49 keeps popping up when I try to fax

This is a known issue with the HP M2727. You need to perform a factory reset on the unit. Please note that this will erase any settings such as Fax header, address books and network settings, Backup your address books through the HP toolbox before you start. Then:

1. On the product control panel, press Setup .

2. Use the arrow buttons to select Service , and then press OK .

3. Use the arrow buttons to select Restore defaults , and then press OK . The product automatically restarts.


After you do this, be sure that you update the firmware to the current revision which is 20100902 and can be downloaded from the HP website. Your current firmware version can be found by printing a configuration sheet from the Reports menu.

1helpful
1answer

Not receiving any Fax, only can send out Fax.

Hi Mechanic.

The problem could be with your phone service if you are on digital lines, you would have to install a digital to analog filter. If you are analog the comm errors are typical of a line with a lot of static. You can change two settings on the printer which should solve the issue until you install a filter.

The two settings which are under the fax set up menu/ all faxes\
Error correction mode (ECM) set it to off
Fax Speed set it to medium.

Good luck

Al
[email protected]
1helpful
1answer

Printer can't send or receive faxes

Same problem here - I got it work:

- Error Correction: off
- V34: off

(both Menu -> Fax-Setup - All Faxes)

- detect-dial-tone: off

(Menu -> Fax Setup - Fax Send setup - detect dial tone)

:-) Stefan
0helpful
1answer

Fax won't connect

double check your settings in fax!!! thats all folks
0helpful
1answer

Fax confirmation set up

document.tlSearch.tx.value=unescape("") s.gif s.gif HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming and outgoing faxes
24helpful
1answer

Fax Confirmation Sheet

HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming
Not finding what you are looking for?

1,320 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...