Scan does not respond, the printer works but the scanning does not seem to work and no scanner appears on control panel.

Hello,

If it is your first time using your printer, then you need to install the driver for it to work.

If you have used your printer without any problem before then, there are two possible reasons why your printer/scanner is having that issue:

1. Connection error
2. Driver problem

First thing's first. Restart your computer and your printer. there are times that computers and printers just need a restart for it to work. Yes, it's strange but it's how things work with machines. They need rebooting to work smoothly.


If rebooting your computer and printer won't fix the problem. Here are the things that you can do.

1. Connection error:
.
a. Turn off your printer and turn it back on. Try scanning, if no go.. proceed to step b.

b. Unplug your printer from your computer and unplug it's power cord and press and hold the printer's power button to 5-8 seconds to completely drain the power. Plug it back in to the wall outlet leaving the connection between your computer and the printer still unplugged. wait until your printer completely turns on. Plug it to your computer and do the scanning process.

If all steps above don't work, then you need to check the driver.

Uinstall the driver of your computer by going to the control panel. After uinstalling it, then reinstall it by using the dvd that came with your printer. Follow the on-screen instructions and try scanning. It should work.

If it doesn't, please reply to this thread.

Thank you for using fixya.com

Carlo Adrian

Make sure the the scanner software is properly installed , you can check it under device manager, because if the scanner driver is not installed it wont really work..

Hope that helps........

Reinstall again the cd installer because its not completely installed.

But you can still use the scanner from your computer and not on the scan button of your printer.
Go to the Control Panel....Double click the Scanners & Cameras icon.. Double click the icon of your printer scanner.

Good luck.

A problem occurs with your scan driver. You will need to reinstall it to correct the problem.

Another way to scan is to use the scanner option in your computer. Go to Control Panel. Double click the Scanners & Cameras icon. Feed your documents in the printer before starting the scan process.

Try it.
Please give this answer a four thumbs up rating it this help you.
Thank you for using Fixya

Hello,

We need to first check the driver to make sure it is installed and working correctly. Please go to “start menuè control panelè scanners and cameras”.
(Note: For Vista users, you must select “classic view” in control panel to be able to see “scanners and cameras”)

You should now see all scanners currently installed.
If you do see your brother scanner, please right click the icon and select “properties”; here you can select “test scanner”.

If the test fails, select the “network settings” tab. Here you can have the driver set to locate the device by name or by IP address, please select IP address and make sure the IP address matches that of your brother machine.

To get the IP address on your brother, print out the network settings page; either with the “report” button on the printer or go “menuè print reports”

If the scanner does not appear in the list at all, you will need to reinstall the software. You can download the software using the below link.

http://welcome.solutions.brother.com/bsc/Public/CountryTop.aspx?reg=us&c=ca&lang=en


If your scanner successfully completed the diagnostic test, we can move on to try using control center to scan.
To access Control Center, please go to “Start menuè All programsè brotherèControl Center”.

In Control center, please make sure the correct device is being selected in the ”model” drop down list.

Thanks,

Pat

make sure that scan driver is completely installed in your computer.

To scan a documents in jpeg format, use the scanner icon in the control panel of your system. Insert your document in scanner bed then double click the scanners & cameras icon in the Control Panel.

To scan a documents and save in pdf format. just press the Scan button in the printer and save the documents in your computer once the scan window appear.

You need to have scanning software installed as well, when you press scan a program should open on your computer to accept the scans. Check in control panel then scanners and faxes and see if the scanner is there.

The problem is the firewall of your computer because its blocking the scanner to work better. Check the firewall of your computer from it is control panel if its on. If it is on, click the exception tab then check the network scanner tool and scan to pc box. Just put acheck on all scan or scanner word.

Printer works well, but the scanner will not scan only leaves a black page

Windows XP has its own scanning software found within the control panel under scanners and cameras. This appears to provide a more direct method of controlling the scanner because it is part of the OP Sys as opposed to 3rd party scanner software. If the scanner is installed and it appears as an installed option, then try using this approach instead of the actual scanning software.that came with the scanner.