If plugged in the first time, the external drive needs to be initialized from your computer. Here are the steps.
1. Plug in your external drive to your computer's usb port.
2. Right click your My Computer and choose Manage.
3. Click on the Disk Management from the left. The list of available drives will show on the right.
4. Right click on your External drive and select create partition (primary partition).
5. After that you now you need to format the hard drive. Choose quick format.
6. Right click again on the partition you've just created, now select "Format" and select NTFS.
7. Click Ok and follow the wizard as it will guide you until it is finished.
Hope this helps.
Hello sir, hi and good day, there are several reasons why an external drive cannot be recognize by the PC, here are some possibilities:
If things are still out, try cleaning or running an Antivirus software on your PC. call your dealer for information on the installation of the product.
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