How to remove rear access door from officejet 5740

The glass is smudged or dirty or the scanner bar may have dirt on it. Cheaper to just replace the machine.

If you need further help, reach me via phone at https://www.6ya.com/expert/steven_a67ead41eb5fc62a

Hi again Keith,
As I already said the printer isn't where you do this, it is done in the program you are printing from.

Remove all the paper out of the machine
At the back of the printer there is an access door.
Open up the door.
Look for any paper that may be stuck inside.
If there is paper, slowly pull it out of the machine.
Close the access door

On the bottom rear of the printer there should be an access door with a thumb latch to open it.

Hi

Paper jams can be real or false. The unit may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. WARNING: Jammed paper must be removed using the rear access door and the power cord must be disconnected or a carriage jam or mechanical damage may occur. Do not remove jammed paper from the front of the unit.

1. Turn off the HP product and turn it so the back of the unit faces you.
2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 1: Removing the rear access door
4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
5. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to buy on this page to order replacement parts.
6. From the rear access door opening, remove the jammed paper.
7. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
8. Reinstall the rear access door.
9. Reconnect the power cord to the unit and turn the unit on. If a carriage stall occurs after clearing the paper jam, resolve the carriage stall.

Preventing paper jams The following information will help prevent paper jams from occurring:

• When loading paper in to the paper tray, push it in until it meets first resistance. Do not continue pushing the paper in. If the paper is pushed too far in, more than one page is picked and paper jams result. This is the most common cause of paper jams with the HP Officejet 410 series.
• Never use paper that is wrinkled or damaged in any way.
• If you are having problems using paper that has already been printed on once, replace it with fresh paper.
• Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
• Every six months - one year, clean the paper feed rollers with a rag slightly dampened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
• When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

Turn off the HP product and turn it around so the back of the unit faces you.
·Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
·Locate the rear access door and then open it by turning the dial counter-clockwise and then pulling the door toward you.
·Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
Click How to buy on this page to order replacement parts.
·From the rear access door opening, remove the jammed paper. If some of the jammed paper cannot be removed from the rear access opening, carefully remove it from the front of the unit.
·Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
·Reinstall the rear access door.
·Reconnect the power cord to the unit and turn the unit on.

Have you been able to take the door off at the rear?

If you haven't tried this before, there is usually a door at the rear of the printer, with two circular recesses. Push the latches in and lift the door out, then see if you can reach some or all of your stuck paper.

What you need to do is manually clear the print queue (Spool).
To do that create a new text document with notepad and type in the following 4 lines:

net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

now save the document and rename it to QueueCleaner.cmd (or whatever you want to call it, just keep the .cmd at the end).

Now just double click the .cmd file whenever a print job will be stuck and will not delete.

BTW, you can just type the same 4 commands under Start -> Run if you prefer.

Follow these steps to clear paper jam

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.

1. Turn off the HP product and turn it around so the back of the unit faces you.
2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.

Figure 2: Removing the rear access door

1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
2. From the rear access door opening, remove the jammed paper.
3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
4. Reinstall the rear access door.
5. Reconnect the power cord to the unit and turn the unit on.

Preventing paper jams
The following information will help prevent paper jams from occurring:

• Never use paper that is torn or wrinkled.
• If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
• Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
• Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
• When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Print a self-test page from the unit to verify that it is working correctly. On the unit front panel, press Setup, press 1, and then press 5. CAUTION: Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit. Turn off the HP product and turn it around so the back of the unit faces you. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 2: Removing the rear access door Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts. From the rear access door opening, remove the jammed paper. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Reinstall the rear access door. Reconnect the power cord to the unit and turn the unit on. Ray